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Customer Support Specialist

2 months ago

New Hyde Park, New York, United States All Service Equipment Corp. Full time
Job Overview

**PLEASE NOTE: THIS POSITION REQUIRES IN-OFFICE WORK FROM MONDAY TO FRIDAY, 8 AM TO 5 PM.**

Role Summary:

All Service Equipment Corp. is in search of a dedicated Customer Support Specialist to join our dynamic service team. Our success is driven by our commitment to exceptional service, reliability, and professionalism. Experience in dispatching is highly desirable, along with a background in customer service and the ability to think quickly and maintain composure in a fast-paced environment.

Key Responsibilities:

  • Engage with customers through various communication channels including phone, email, chat, and text.
  • Input new service requests and allocate them to the relevant technicians.
  • Collaborate with internal teams to ensure tasks are completed efficiently.
  • Utilize scheduling tools to optimize technician assignments based on zones and qualifications.
  • Pre-schedule parts jobs, confirming appointments with customers using data analytics.
  • Work alongside Business Units to arrange and execute regular Preventive Maintenance tasks.

Essential Qualifications:

  • Previous experience in dispatching or direct customer interaction.
  • Strong communication skills with the ability to connect with a diverse range of employees and customers.
  • Capability to perform effectively in a high-energy and often demanding environment while upholding service standards.
  • Proficient computer skills and knowledge of Microsoft Office applications.
  • Organized work habits with the ability to manage multiple tasks simultaneously.
  • Ability to leverage analytics for decision-making and directing activities.
  • Experience in the HVAC sector is advantageous.

What We Provide:

  • Comprehensive Health Insurance with substantial company contributions.
  • Dental and Vision Insurance options.
  • Company-funded Life Insurance.
  • Short and Long Term Disability Plans.
  • Aflac Accident Indemnity and Illness Plans.
  • 401(k) Retirement plan with employer matching.
  • Paid holidays, vacation, and sick leave.
  • Opportunities for Training & Development.
  • Employee discounts on various services, including wireless plans, entertainment, sporting events, and gym reimbursement programs.

If you are interested in being part of a growing organization that values integrity, honesty, and the development of its employees, we encourage you to submit your updated resume along with your salary expectations.

Job Type: Full-time