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Customer Support Specialist

2 months ago

New Hyde Park, New York, United States All Service Equipment Corp. Full time
Job Overview

**PLEASE NOTE: THIS POSITION REQUIRES IN-OFFICE WORK FROM MONDAY TO FRIDAY, 8 AM TO 5 PM.**

Role Summary:

All Service Equipment Corp. is in search of a dedicated Customer Support Specialist / Dispatcher to join our dynamic service team. Our organization thrives on delivering exceptional service, reliability, professionalism, and quality. Experience in dispatching is highly valued, as is the ability to think quickly, maintain composure, and possess a strong customer service background.

Key Responsibilities:

  • Engage with customers through various communication channels including phone, email, chat, or text.
  • Input new service requests and allocate them to the appropriate technicians.
  • Collaborate with internal teams to ensure tasks are completed successfully.
  • Utilize Web Board tools to optimize technician schedules based on zones and certifications for maximum efficiency.
  • Pre-schedule parts jobs, confirming appointments with customers through analytical methods.
  • Work alongside Business Units to schedule and execute recurring Preventive Maintenance tasks.

Essential Qualifications:

  • Previous experience in dispatching and direct customer service or a related field.
  • Outstanding communication skills with the ability to effectively interact with a diverse range of employees and customers through various mediums.
  • Ability to perform effectively in a fast-paced and often demanding environment while upholding company standards for customer service.
  • Proficient computer skills and familiarity with Microsoft Office applications.
  • Organized work habits with the capability to manage multiple tasks simultaneously.
  • Ability to leverage analytics to guide activities and make informed decisions.
  • Experience in the HVAC sector is a plus.

What We Provide:

  • Comprehensive Health Insurance with substantial company contributions.
  • Dental and Vision Insurance.
  • Company-paid Life Insurance.
  • Short and Long Term Disability Plans.
  • Aflac Accident Indemnity and Illness Plans.
  • 401(k) Retirement plan with employer matching.
  • Paid holidays, vacation, and sick leave.
  • Opportunities for Training & Development.
  • Employee discounts on various services including wireless plans, entertainment, sporting events, and gym reimbursement programs.

If you are interested in being part of a growing organization that values honesty, integrity, and employee development, we encourage you to submit your updated resume along with your salary expectations.

Job Type: Full-time