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Customer Experience Specialist

2 months ago

Clifton Park, New York, United States DAIKIN COMFORT TECHNOLOGIES NORTHEAST, I Full time
Customer Service Representative Job Description

**Job Summary:**

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at DAIKIN COMFORT TECHNOLOGIES NORTHEAST, I. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with clients, and driving sales growth.

**Key Responsibilities:**

  • Customer Service: Respond to customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
  • Sales and Upselling: Identify opportunities to upsell and cross-sell products and services to customers, resulting in increased sales and revenue growth.
  • Product Knowledge: Stay up-to-date on product lines, features, and benefits to provide accurate and informed responses to customer inquiries.
  • Communication: Develop and maintain strong relationships with customers through effective communication, active listening, and empathy.
  • Problem-Solving: Analyze and resolve customer complaints and issues in a fair and timely manner.

**Requirements and Qualifications:**

  • Education: High school diploma or equivalent required.
  • Experience: 1-2 years of customer service or sales experience preferred.
  • Skills: Excellent communication and interpersonal skills, strong problem-solving and analytical skills, and ability to work in a fast-paced environment.

**Working Conditions:**

  • Work Environment: Office setting with frequent customer interactions.
  • Physical Demands: Prolonged sitting, standing, and walking, with occasional lifting and carrying of light objects.

**Salary and Benefits:**

$19-22/hr, with opportunities for advancement and professional growth.