Customer Service Specialist
2 weeks ago
This position is within a dynamic insurance agency. Previous experience is essential. We are in search of a Customer Service Specialist who will be responsible for assisting clients by offering product and service details, addressing billing and customer queries, and drafting policies as necessary.
Key Responsibilities:
- Manage customer inquiries and grievances
- Deliver information regarding the agency's products and services
- Draft policies as required
- Identify and resolve product-related issues and concerns
- Record and update customer information based on interactions
- Enhance and maintain a comprehensive knowledge base of the changing products and services
Required Qualifications:
- Prior experience in customer service, sales, or related fields
- Capability to establish rapport with clients
- Ability to prioritize tasks and manage multiple responsibilities
- Professional and positive attitude
- Exceptional written and verbal communication skills
Company Overview
We are a thriving insurance agency seeking a dedicated, trustworthy, and diligent team member to contribute to our growth. Our focus includes auto, home, and life insurance.
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