Customer Service Specialist

2 weeks ago


Massapequa Park, New York, United States Gregory M D'Amico Ins Agy Inc Full time
Job Overview

This position is within a dynamic insurance agency. Previous experience is essential. We are in search of a Customer Service Specialist who will be responsible for assisting clients by offering product and service details, addressing billing and customer queries, and drafting policies as necessary.


Key Responsibilities:
  • Manage customer inquiries and grievances
  • Deliver information regarding the agency's products and services
  • Draft policies as required
  • Identify and resolve product-related issues and concerns
  • Record and update customer information based on interactions
  • Enhance and maintain a comprehensive knowledge base of the changing products and services

Required Qualifications:
  • Prior experience in customer service, sales, or related fields
  • Capability to establish rapport with clients
  • Ability to prioritize tasks and manage multiple responsibilities
  • Professional and positive attitude
  • Exceptional written and verbal communication skills

Company Overview

We are a thriving insurance agency seeking a dedicated, trustworthy, and diligent team member to contribute to our growth. Our focus includes auto, home, and life insurance.


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