Front of House Manager

7 days ago

Venice, California, United States Gjelina Group Full time
Job Description

Job Summary:

The Front of House Manager is responsible for maintaining an exceptional atmosphere under the leadership of the General Manager and the Chef de Cuisine. They must possess a passion for service and maintain strong leadership of all Front of House staff. They will ensure that all proper procedures are followed, service standards are maintained, and the highest level of cleanliness is maintained throughout the venue.

Duties & Responsibilities:

  • Assists all Front of House operations to ensure safety, quality, accuracy, efficiency, and profitability
  • Upholds a passion for service and an in-depth knowledge of all food and beverage menus
  • Communicates clearly and concisely with all supervisors and employees pre-service, during service, and after service
  • Ensure that any new dishes or wines on the menu are discussed at pre-shift
  • Maintain good relations with the kitchen and give feedback regarding dishes and menu development and customer feedback
  • Anticipates and accommodates the needs of your guests
  • Establish and maintains relationships with regular guests; and encourage new guests to become regulars
  • Assists in maintaining the general cleanliness of the entire venue
  • Responsible for maintaining the ambience in the restaurant at all times (lighting, temperature, music, furniture, and overall presentation)
  • Responsible for checking petty cash and changing out big bills
  • Responsible for getting updated menus and printing for shift
  • Responsible for creating incident reports and maintaining the manager's log
  • Make sure all staff is accounted for and prepared for shift
  • Check server cash-outs
  • Assists in coaching all Front of House employee development by setting clear guidelines and agreements; including regularly scheduled job performance check-in's, under the leadership of the General Manager
  • Aids the execution of regular service, catering, and all in-house and off-site events
  • Possess knowledge of operational systems including payroll, inventory, and purchasing
  • Familiar with the Department of Health's sanitation and safety standards
  • Ensures the venue is compliant with all federal, state, and county laws and regulations; along with all Gjelina Group company policies
  • Ensures all mechanical, plumbing, and electrical systems are in good working order; and arranges maintenance when needed
  • Ensure all restaurant service equipment is stocked and up to par
  • Assist in inventory of beverage, CGS, paper products, office supplies, etc.
  • Maintain a transparent and honest relationship with your superiors, effectively communicating any issues with the General Manager

General Attributes:

  • To maintain a high customer service focus by approaching your job with our guests' satisfaction always in mind.
  • To have a positive impact, taking responsibility and initiative to resolve issues, always clearly communicating with both guests and your colleagues.
  • To be decisive, accepting responsibility for making things happen, thinking ahead and developing contingency plans (while ensuring that you have the support to get the job done).
  • To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your performance.
  • To be flexible, responding quickly and positively to changing environments.
  • To maintain high team focus by strong leadership, showing cooperation, and support to colleagues in the pursuit of department goals.

Knowledge, Skills & Attributes:

  • Must be organized, self-motivated, and proactive with a strong attention to detail
  • Strong hospitality foundation, ability to coach, build a team, problem solve, and leadership skills required
  • Familiar and comfortable with finances; P&L statements, annual budgets, forecasting, COGS, and labor models
  • Proficient with computers and technology
  • Knowledge of all dishes on the menu, to be able to identify them and to know their ingredients
  • Knowledge of all beverage items in-house
  • Ability to use all relevant items of equipment
  • Understanding, knowledge, and ability to comply with safety, sanitation and food handling procedures
  • Ability to use the restaurant point of sale system and troubleshoot problems
  • Ability to prioritize work activities, provide accurate information and assistance to any management or colleagues' request in a timely and courteous manner
  • Ability to keep calm when faced with any unusual situations
  • Ability to perform the essential functions of the job

Physical Demands & Work Environment:

  • Must be able stand, lift, bend, and walk for extended periods of time (8-12 hours)
  • Must be able to move, pull, push, carry or lift of up to 50 pounds on occasion and 30 pounds regularly
  • Must be able to seize, grasp, turn and hold objects with hands regularly and in frequent or repetitive motions
  • Must be able to reach items at varying height levels (on shelves, on ground, etc.)
  • Occasionally kneel, bend, crouch and climb as required
  • Must be able to work in conditions of environmental exposure to cold, heat, water, and cleaning materials.
  • Must be able to remain focused in a fast-paced and ever-changing environment
  • Ability to work a flexible schedule inclusive of varying shifts such as days, evenings, weekends, and holidays.

Certificates & Training:

  • State / County Approved Food Protection Course
  • State Mgr Alcohol Training Awareness Program
  • State Mgr Sexual Harassment Training
  • Must understand how to abide by the rules of the Department of Health related to Food Service and Employee + Guest Safety

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