Chocolate Operations Manager

4 weeks ago

Santa Monica, California, United States Ghirardelli Chocolate Company Full time
Job Overview

Ghirardelli Chocolate Company is seeking a skilled and experienced Retail Store Supervisor to join our team. As a key member of our leadership team, you will be responsible for ensuring the smooth operation of our stores and maintaining the high standards associated with our brand.

Key Responsibilities:

  • Ensure the safety and well-being of store employees and customers through proactive safety measures and effective response strategies.
  • Communicate effectively with all levels of the organization, upholding standards of professionalism, team-building, and recognition.
  • Collaborate with store personnel, division management, and corporate departments to ensure seamless operations.

Restaurant and Retail Operations:

  • Prioritize daily store activities under the guidance of the General Manager.
  • Manage sales areas, ensuring staff and resources are strategically allocated to maximize efficiency.
  • Act as the primary point of contact with corporate employees and external vendors when management is unavailable.
  • Model exemplary customer service and leadership, setting the standard for all employees.
  • Monitor sales and labor costs in real-time, aiming to maximize profitability while maintaining high customer service standards.
  • Address and resolve escalated customer service issues promptly.
  • Ensure cleanliness, food safety, and adherence to branding requirements, including managing guest communications regarding allergens.
  • Utilize the MICROS system proficiently for daily operations.

People Management:

  • Assist with payroll, scheduling, interviewing, and training in collaboration with the General Manager and HR.
  • Develop and mentor Chocolateers through coaching and empowerment.
  • Handle basic employee relations issues, including disciplinary actions, under the guidance of the General Manager.
  • Serve as a role model and resource for Chocolateers.

Qualifications & Skills:

  • Strong oral and written communication skills with a clear, professional demeanor.
  • Team-building skills, including empathy, delegation, and empowerment.
  • Ability to manage time effectively and work independently with minimal supervision.
  • Experience in business forecasting for sales and resource needs.
  • Familiarity with point-of-sale systems such as MICROS.
  • Knowledge of restaurant or retail management techniques.

Education & Experience:

  • High school diploma or GED preferred.
  • At least one year of experience in a fast-paced restaurant or retail environment, with six months of supervisory experience preferred.

Working Conditions:

  • Occasional lifting and carrying of up to 50 pounds.
  • Ability to travel to various locations across the country.

Compensation:

  • Pay rate: $23/hr + tips.

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