Ghirardelli Chocolate Retail Associate

3 weeks ago


Santa Monica, California, United States Ghirardelli Chocolate Full time

About Us
Ghirardelli's employees are the face of our company, setting us apart from other retailers. As ambassadors of our brand, we strive to provide a world-class guest experience. Our vision is changing the way the consumer experiences chocolate, and our objective is to be America's #1 premium chocolate company.

Job Summary
We are seeking a Retail Hourly Associate to join our team. As a key member of our department, you will be responsible for providing exceptional guest service, managing cash handling and credit card processing procedures, and maintaining a clean and organized sales floor. You will also be responsible for assembling proprietary retail items, maintaining adequate supply of retail products, and ensuring all product is appropriately priced and signed.

Responsibilities
• Provide exceptional guest service and create up-sell opportunities
• Manage cash handling and credit card processing procedures
• Assemble various proprietary retail items per Recipe Guidelines
• Maintain adequate supply of retail products on the sales floor and in back stock
• Ensure all product is appropriately priced and signed per Company Guidelines
• Maintain sales floor and products to Company Standards of cleanliness, arrangement, and display
• Maintain detailed knowledge of all products, pricing, and Company History
• Utilize knowledge of products and pricing to satisfy guest inquiries and create up-sell opportunities
• Gift-wrap items for sale per Company Guidelines and Standards
• Follow Food Safety guidelines and maintain all table tops, serve ware, floors, and trash receptacles in a clean and sanitary condition
• Keep all Fountain and Condiment supplies stocked and in good condition
• Maintain the stockroom in a clean and orderly fashion
• Clean windows and mirrors when they appear smudged or soiled or when directed by a Supervisor/Manager
• Maintain Guest and Employee Washing Facilities in good working order and in a clean, sanitary condition
• Properly Set Up, Maintain, and Break Down Fountain Area
• Replenish toppings and various fountain items throughout the day as needed and minimize or eliminate food waste
• Maintain the proper level and all required ice cream flavors
• Keep knowledge level current of all fountain products and their required preparation
• Work as a Topper or Scooper as needed
• Perform Semi-Table Service function as part of overall Guest Satisfaction
• Maintain all Candy Making equipment and supplies in good working order, and know all recipes


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