Client Relations Manager

2 weeks ago

Chattanooga, Tennessee, United States Republic Services Full time

Position Overview:

The Sales Operations Manager plays a crucial role in strategizing, organizing, and overseeing the sales activities within a designated division. This position is pivotal in executing sales initiatives aimed at maximizing revenue, driving profitable growth, and nurturing the professional development of the sales team.

Key Responsibilities:

  1. Formulate and execute comprehensive business strategies, along with sales and marketing plans that align with the overall operational objectives of the business unit.
  2. Generate sales forecasts and ensure accountability for achieving sales targets, including key performance indicators and budgetary goals.
  3. Lead a team of sales and administrative staff, responsible for recruitment, training, and performance management; conduct regular field visits with sales personnel for training and mentorship.
  4. Support efforts in acquiring new clients, preparing bids, and implementing customer retention strategies.
  5. Engage regularly with sales personnel to assess sales activity, customer retention efforts, and training needs.
  6. Proactively reach out to assigned accounts to identify customer needs and resolve any issues that may arise.
  7. Collaborate with business unit leadership to devise and implement pricing strategies that align with company objectives.
  8. Stay informed about market trends and competitive behaviors to anticipate customer needs and manage the customer base effectively.
  9. Maintain a thorough understanding of the company's services, pricing structures, and business lines to assist sales personnel in various selling scenarios.
  10. Complete all required sales documentation in a timely and accurate manner.
  11. Review Customer Service Agreements for compliance with terms, pricing, and other specifications.
  12. Perform additional job-related duties as necessary.

Qualifications:

  • Bachelor's degree in sales, marketing, management, or a related field.
  • A minimum of 5 years of experience in a supervisory or managerial sales role.
  • Proven experience in developing comprehensive sales strategies.
  • Strong presentation skills; confident and assertive with a high level of self-esteem.
  • Excellent time management skills to ensure responsibilities are met efficiently.
  • Effective communication skills, both written and verbal, capable of engaging with all levels of management.
  • Strong active listening abilities; attentive to others' ideas and concerns.
  • Quick learner with strong follow-through capabilities; maintains a positive outlook.
  • Ability to identify necessary information to clarify situations and tackle problems logically.
  • Self-motivated with a strong work ethic and competitive drive.
  • Trustworthy, maintaining confidentiality at all times.
  • High energy, personable, and persuasive; able to influence others effectively.
  • Service-oriented, actively seeking ways to assist others.
  • Ability to foster teamwork and engage others in support of common goals.
  • Demonstrates innovation and supports organizational changes to enhance effectiveness.
  • Accountable for personal performance and sets clear expectations for team performance.

Minimum Requirements:

  • High School diploma or GED.
  • At least 3 years of progressive experience in a sales capacity, including leadership or supervisory experience.
  • Valid driver's license.

Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law.

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