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Veterinary Client Relations Coordinator

2 months ago


Chattanooga, Tennessee, United States Animal Emergency & Specialty Center - Chattanooga Full time
Position Overview

Animal Emergency and Specialty Center of Chattanooga stands as the premier provider of urgent and specialized veterinary care in East Tennessee. Our dedicated team is committed to delivering exceptional veterinary services, including 24/7 Emergency and Critical Care, Surgical Procedures, Oncology, and Internal Medicine. We prioritize the growth and success of our staff, recognizing that their achievements contribute to our collective success.

We are seeking a Veterinary Client Relations Coordinator to join our team. This full-time role requires flexibility for weekend and evening shifts. While experience as a Veterinary Assistant or Technician is advantageous, this position primarily focuses on client interaction rather than direct patient care.

Key Responsibilities
  • Embody the core values of AESC: respect, empathy, passion, growth, community, and integrity.
  • Facilitate the admission and discharge processes for patients.
  • Assist with basic patient care tasks such as walking, cleaning, bathing, feeding, and monitoring patients as directed by the veterinarian and technical staff.
  • Perform essential customer service duties, including answering phone calls, checking patients in and out, and scheduling appointments.
  • Discuss financial options with clients and provide updates throughout their pets' hospitalization.
  • Enhance client communication to foster confidence and understanding.
  • Manage client conflicts with professionalism and empathy, ensuring high-quality client care.
Essential Skills and QualificationsCommunication Skills:
  • Effectively update pet owners, answer inquiries, and discuss treatment plans.
  • Clearly communicate vital information and instructions to veterinary staff and team members.
De-escalation Skills:
  • Approach distressed or anxious pet owners with empathy, ensuring a calm and supportive atmosphere.
  • Defuse tense situations involving pet behavior or client concerns.
Problem Solving:
  • Resolve issues related to animal care, client inquiries, or operational matters with innovative and practical solutions.
  • Adapt to unforeseen circumstances and make informed decisions to ensure the welfare of pets and the efficient operation of the clinic.
Attention to Detail:
  • Accurately document and monitor patient information, including medical histories, treatment schedules, and medication administration.
  • Ensure compliance with all procedures, documentation, and care protocols.
Independent Management:
  • Oversee daily responsibilities with minimal supervision, including patient care, facility upkeep, and administrative tasks.
  • Effectively prioritize tasks and take initiative to address issues and enhance processes.
Computer Proficiency:
  • Utilize veterinary practice management software for scheduling, patient record management, and billing.
  • Handle digital communications efficiently and maintain accurate electronic documentation.
Phone Communication Skills:
  • Professionally manage phone inquiries from clients, including appointment scheduling and service information.
  • Employ clear and empathetic communication to assist clients and facilitate smooth interactions.
What We Offer
  • Competitive compensation
  • Comprehensive health benefits, including medical, dental, and vision coverage
  • 401k plan with employer matching
  • Opportunities for training and career advancement
  • Experience working with a dynamic, multi-disciplinary team in a modern, well-equipped facility
  • Pathways for career growth within a rapidly expanding, multi-location organization