Human Resources Associate
2 weeks ago
This role offers a hybrid work environment, primarily remote, with occasional office visits for training and team collaboration.
Key Responsibilities:
- Handle sensitive information related to all personnel within the organization.
- Deliver exceptional customer service to employees and management as part of the HR service delivery team.
- Address and resolve inquiries through the HR Case Management system, adhering to established protocols.
- Provide guidance on various HR topics, including Workday and payroll inquiries.
- Execute limited transactions in Workday and recommend enhancements to the system.
- Ensure high-quality customer service in line with Service Level Agreements and key performance indicators.
- Assist colleagues in their daily tasks, promoting a positive team environment.
- Manage additional assigned responsibilities as required.
Qualifications:
Basic Requirements:
- Bachelor's degree
- OR - Associate degree with 4 years of customer service experience
- OR - High school diploma/GED with 6 years of customer service experience
Preferred Qualifications:
- Proficiency in both English and Spanish, with strong verbal and written communication skills
- Over 2 years of experience in Human Resources, Customer Service, or Payroll
- Strong analytical skills and attention to detail
- Proficient in Microsoft Word, Excel, and PowerPoint
- Ability to manage multiple tasks in a fast-paced environment
- Team-oriented with a collaborative approach to complex tasks
- Flexibility to support varying work hours
Essential Skills:
- Bilingual capabilities in Spanish
- Previous experience in Human Resources
- Customer service experience via phone
Employee Value Proposition:
This position provides a mostly remote work setting with valuable entry-level exposure to various HR functions, with a strong potential for role extension.
Interview Process:
The selection process will include video conference interviews, typically one to two rounds.
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