Sales and Service Representative

1 day ago


Tewksbury, Massachusetts, United States Metro Credit Union Full time
About the Role

We are seeking a highly motivated and customer-focused Sales and Service Representative to join our team at Metro Credit Union. As a key member of our branch team, you will be responsible for providing exceptional service to our members, assisting with daily branch operations, and contributing to sales and service goals.

Key Responsibilities
  • Member Service: Provide information and assistance to members regarding Metro Credit Union's products and services, including account opening, loan applications, and problem resolution.
  • Transaction Processing: Process a variety of transactions, including check cashing, deposits/withdrawals, loan payments, and official checks.
  • Account Maintenance: Balance work on a daily basis and stay within defined balancing guidelines.
  • Sales and Referrals: Participate in sales and referral programs, including branch sales goals, and contribute to cross-selling products and services.
  • Problem Resolution: Resolve service problems and complaints by determining root cause, selecting, and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution.
Requirements
  • Education and Experience: High school diploma or equivalent, with a minimum of 1 year of banking experience preferred.
  • Skills and Traits: Excellent communication skills, ability to perform work with accuracy and attention to detail, previous financial services and sales skills preferred, general knowledge of computer software, data input, and Windows-based applications, dependable, responsible, and a commitment to excellence.
Why Work with Us
  • Competitive Pay and Benefits: Starting pay rate of $24.04/hour, comprehensive benefits, including health, dental, and vision coverage, annual bonus eligibility, three weeks paid vacation, and 11 paid holidays.
  • Professional Development: Opportunities for growth and development, including training programs, position-related or job-related tuition assistance, and a stable and growing organization.
  • Exceptional Team: Join a dynamic and exceptional team of co-workers who are passionate about providing quality banking solutions to our members.


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