Customer Service Retail Associate

2 weeks ago


Tewksbury, Massachusetts, United States cumberlandfarmsinc Full time

Position Overview: Retail Sales Associate

Are you an energetic individual who thrives on helping others and working collaboratively? Do you have a keen interest in launching a career in the retail industry? If you excel in fast-paced environments, this role may be for you.

What We Offer:

  • Attractive Salary Package
  • Next-Day Pay Option available through our earned wage access program*
  • 401K Plan with Employer Contributions
  • Exclusive Discounts for Team Members
  • Flexible Scheduling Options
  • Tuition Assistance Program
  • Employee Support Services
  • Additional benefits for Full-Time employees

As a Retail Sales Associate, you will be essential in delivering outstanding customer service by warmly greeting customers and ensuring our stores are well-stocked, tidy, and organized. You will assist management with daily operations and receive comprehensive training across all store functions, gaining valuable operational insights. Interested in career growth? Our parent company oversees numerous locations nationwide.

Key Responsibilities:

  • Provide a warm welcome and exceptional service to all customers, prioritizing their satisfaction
  • Accurately operate the cash register
  • Adapt to the dynamic nature of our environment, where each day presents new challenges
  • Prepare beverages, restock shelves, and maintain coolers and freezers
  • Ensure store cleanliness and collaborate with team members to uphold high standards

We take pride in our commitment to community engagement and delivering the best customer experience, regardless of the circumstances. Every team member plays a vital role in providing exceptional service by participating in all aspects of the job.

If you are passionate about delivering top-notch customer service, we encourage you to consider this opportunity. The necessary skills can be acquired through on-the-job training.

Education Requirements:

  • Minimum: Not Applicable
  • Preferred: High School diploma or GED

Experience Requirements:

  • Minimum: Not required
  • Preferred: Previous 3-6 months of experience in retail or customer service

Preferred Skills and Certifications:

  • Knowledge of ServSafe/Food Safety certification is a plus but not mandatory
  • Strong interpersonal skills with the ability to engage effectively with customers and team members
  • High energy level and ability to multitask efficiently
  • Team-oriented mindset with a willingness to support colleagues
  • Basic computer skills are advantageous

Work Schedule: This position may be part-time or full-time, with varied hours, including day and night shifts as our stores operate around the clock. Availability on weekends and holidays is required.

Working Conditions: Part-time (up to 29 hours per week) and full-time hours available.

Travel Requirements: Up to 5% travel may be necessary to assist at nearby locations occasionally.

Physical Demands: Ability to lift items up to 40 pounds, stand or walk for extended periods, and perform various physical tasks. Must be able to work in cold environments and manage moderate noise levels.

Additional Information: Specific attire is required for roles in food service settings.

*Some restrictions may apply. Please refer to our earned wage access program for complete details and conditions.



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