Client Service Associate

2 weeks ago


Tewksbury, Massachusetts, United States Enterprise Bancorp Full time

Position Title: Customer Service Representative (Teller - Float)

Job Category: Branch

Overview:

As a vital member of our team at Enterprise Bancorp, the Customer Service Representative - Float plays a crucial role in enhancing customer relationships. This position is designed for individuals who are eager to engage with clients and assist them in navigating their financial needs.

About Us:

Enterprise Bancorp is a community-focused financial institution dedicated to fostering a supportive and inclusive workplace. We pride ourselves on our strong team culture, where collaboration and mutual respect are paramount. Our commitment to diversity, equity, and inclusion ensures that every team member feels valued and empowered.

Key Responsibilities:

  • Engage with customers to identify their financial needs and provide tailored solutions.
  • Process transactions accurately, including deposits, withdrawals, and money orders.
  • Maintain a balanced cash drawer and assist with ATM transactions.
  • Resolve customer inquiries and issues with minimal supervision.
  • Work flexible hours as needed to meet business demands.

Benefits:

At Enterprise Bancorp, we believe in supporting our employees' well-being. We offer a comprehensive benefits package that includes:

  • Generous paid time off
  • Tuition assistance and college loan repayment programs
  • Wellness initiatives and employee resource groups
  • Health, dental, and life insurance coverage
  • 401(k) retirement plan with company match

Qualifications:

We seek candidates with a minimum of one year of experience in customer service or banking roles. Ideal applicants will demonstrate flexibility, a willingness to learn, and prior experience in cash handling. A high school diploma or GED is required.

Enterprise Bancorp is an equal opportunity employer, and we celebrate diversity in our workforce. We encourage applications from all qualified individuals.



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