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Customer Service Representative in Retail

2 months ago


Tewksbury, Massachusetts, United States cumberlandfarmsinc Full time

Position Overview: Retail Sales Associate

Are you an energetic individual who thrives on helping others and working collaboratively? Do you aspire to build a career in the retail industry? If you excel in vibrant environments, this role may be for you.

What We Offer:

  • Attractive Salary Package
  • Next-Day Pay Option via our earned wage access program*
  • 401K Plan with Employer Contributions
  • Exclusive Discounts for Team Members
  • Flexible Scheduling Options
  • Tuition Assistance Program
  • Employee Support Services
  • Additional benefits for Full-Time Employees

As a Retail Sales Associate, you will be instrumental in delivering outstanding customer service by warmly greeting visitors and ensuring our stores are well-stocked, tidy, and organized. You will assist management with daily operations and receive comprehensive training across all store functions, gaining valuable operational insights. Interested in career growth? Our parent company oversees numerous locations nationwide.

Key Responsibilities:

  • Provide a welcoming atmosphere for all guests, prioritizing customer satisfaction
  • Efficiently operate the cash register
  • Adapt to the fast-paced retail environment, embracing daily challenges
  • Prepare beverages, restock merchandise, and maintain inventory
  • Ensure store cleanliness and collaborate with team members to uphold high standards

We take pride in our commitment to community engagement and delivering exceptional customer experiences, regardless of the day or season. Each team member plays a vital role in providing top-notch service by participating in all job aspects.

If you are passionate about exceptional customer service, we encourage you to consider this opportunity. The necessary skills can be acquired through on-the-job training.

Minimum Education: Not Applicable

Preferred Education: High School diploma or GED

Minimum Experience: Not required

Preferred Experience: Previous 3-6 months in retail or customer service roles

Preferred Skills and Certifications:

  • Knowledge of ServSafe/Food Safety certification is a plus but not mandatory
  • Strong interpersonal skills with the ability to engage effectively with guests and colleagues
  • High energy levels and capacity to multitask efficiently
  • Team-oriented mindset, willing to support others
  • Basic computer skills are advantageous

Schedule: This position may be part-time or full-time, with varied hours, including day and night shifts as our stores operate around the clock. Weekend and holiday availability is required.

Working Conditions: Part-time (up to 29 hours per week), Full-time hours available

Travel Requirements: Up to 5% travel may be necessary to assist in neighboring locations occasionally

Physical Demands: Ability to lift items up to 40 pounds, stand or walk for extended periods, and perform various physical tasks. Must be able to work in cold environments and tolerate moderate noise levels.

Additional Information: Specific attire is required for food service settings.

*Some restrictions may apply. Please refer to our earned wage access program for full details.