Financial Services Representative
2 weeks ago
Position Title: Customer Service Representative (Teller - Float)
Job Category: Branch
Overview:
As a Customer Service Representative - Float at Enterprise Bancorp, you will play a vital role in fostering relationships with our valued clients. Your primary responsibility will be to assess customer needs, efficiently process transactions, and provide tailored financial solutions.
About Us:
Enterprise Bancorp is a community-focused financial institution that prioritizes our team members and the relationships we build. We take pride in our inclusive culture and have been recognized as one of the best workplaces in the industry. Our commitment to excellence is reflected in our supportive environment, where every team member is encouraged to thrive.
Diversity, Equity, and Inclusion:
At Enterprise Bancorp, we believe in the power of diversity and inclusion. We strive to create a workplace where every individual feels valued and respected. Our dedication to making a positive impact extends to our employees, customers, and the communities we serve.
Key Responsibilities:
- Engage with customers to identify their financial needs and provide appropriate solutions.
- Process transactions such as deposits, withdrawals, and money orders with accuracy.
- Assist in balancing cash drawers and handling ATM transactions.
- Resolve customer inquiries and issues with minimal supervision.
- Maintain a flexible schedule to meet business needs.
Benefits:
We are committed to the well-being of our team members. Our benefits package includes:
- Generous paid time-off policies
- Tuition assistance and college loan repayment programs
- Wellness initiatives and employee resource groups
- Comprehensive health, dental, and life insurance coverage
- 401(k) plan with company match
Qualifications:
We are looking for candidates with:
- A minimum of one year of experience in customer service or banking preferred.
- A willingness to learn and adapt, with prior experience in customer service and cash handling.
- Strong teamwork skills and punctuality.
- Proficiency in computer usage and familiarity with banking software.
- A high school diploma or GED.
Enterprise Bancorp is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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