Sales Coordinator

2 days ago


West Des Moines, Iowa, United States Crescent Services Full time
About the Role

We are seeking a highly motivated and organized Sales Coordinator to join our team at Crescent Hotels & Resorts. As a Sales Coordinator, you will play a key role in supporting our sales team in achieving their goals and delivering exceptional customer service.

Key Responsibilities
  • Act as liaison between Sales Manager(s) and clients in Sales Manager's absence, taking booking inquiry information via phone and preparing proper paperwork.
  • Prepare all event documentation and coordinate with sales, hotel departments, and customers to ensure consistent, high-level service throughout pre-event, event, and post-event phases.
  • Use various software packages to enter data, produce contracts, correspondence, forms, memoranda, and other documents, building group blocks and inputting rooming lists and other important data into the group booking.
  • Answer telephone and respond to caller inquiries, speaking in a clear and pleasant manner, exercising decision-making skills to direct caller's requests and accurately recording messages for staff and distributing written messages to staff members in a timely manner.
  • Distribute documents to appropriate persons and locations to ensure prompt processing of time-sensitive information by hotel and supplier staff, transporting documents weighing up to 10 pounds to offices, mailrooms, and other locations throughout the hotel building.
  • Handle individual reservations for VIP clients, ensuring that all arrangements, including upgrades, are handled properly, coordinating with other departments through oral and written instruction.
  • Organize, file, and retrieve documents in appropriate binders to maintain essential records used in the department operation.
  • Comply with attendance rules and be available to work on a regular basis.
Requirements
  • Must have the ability to communicate in English.
  • Two years' experience in a hotel setting.
  • Previous hotel sales experience preferred.
  • Maintain a professional appearance and manner at all times.
About Crescent Hotels & Resorts

We strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. We are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion.


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