Account Coordinator

1 day ago


Des Moines, Iowa, United States Housby Mack, Inc. Full time
Job Title: Account Coordinator

At Housby Mack, Inc., we are seeking a highly organized and detail-oriented Account Coordinator to join our team. As an Account Coordinator, you will play a critical role in supporting both our Sales Team and Operations Team in managing online consignments.

Key Responsibilities:
  • Prepare consignor contracts and Schedule A's according to the direction of the Sales Manager and coordinate proper execution.
  • Assist the Sales Team with communication to consignors regarding the consignment/sales process and timelines.
  • Maintain all relevant consignor documentation and monitor for expiration dates.
  • Submit organized and complete consignment data to the Operations Team in a timely manner. Immediately communicate any changes to consignment information.
  • Coordinate all actions necessary to prepare consignments for sale by predetermined deadlines.
  • Work with Housby's third-party inspection agency when pictures/specs cannot be completed by holding facilities or Housby staff.
  • Serve as lead in troubleshooting any issues that arise from the consignment of a unit to pick-up of the unit by the buyer post-sale.
  • Comprehensive updates to the Sales Team periodically regarding consignment processing, and account issues.
  • Provide updates to consignors when requested.
  • Export and organize sales results according to the contract/Schedule A terms for each individual consignor. Relay results to consignor, as well as the Sales Team.
  • Follow up with holding facilities to ensure prompt pick-up of units post-sale. Communicate with buyers regarding late pick-up if necessary.
  • Seek out additional holding facilities/service providers when necessary to help grow Housby's coverage area.
  • Maintain a positive working relationship with all Housby affiliated holding facilities/service providers.
  • Maintain a positive working relationship with all Housby team members.
Requirements:
  • Proven account coordinator or other relevant experience highly preferred.
  • Proficient with Excel spreadsheets and Salesforce.
  • Experience in delivering client-focused solutions based on customer needs.
  • Proven ability to manage multiple projects at a time while paying strict attention to detail.
  • Excellent verbal and written communications skills.
  • Meet deadlines and be self-motivated.
  • Must follow and have Housby's Core Values.
What We Offer:
  • Competitive Salary
  • Competitive benefits including medical, dental, vision, life insurance, 401(k) with company match, and more
  • 120 Hours of PTO after your first full year of employment.
  • 9 Paid Holidays (including your Birthday off)
  • Paid Childbirth and Parental Leave
  • Energetic and transparent work environment and great company culture.
  • Ongoing training and professional development opportunities.

Housby Mack, Inc. is an Equal Opportunity Employer.


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