Sales Coordinator

6 days ago

Des Moines, Iowa, United States Crescent Hotels and Resorts Full time
About the Role

This is a part-time entry-level sales position that offers a unique opportunity to grow within the industry. If you are passionate about sales and eager to learn, then this is the perfect position for you.

Crescent Hotels & Resorts is a company that values its people and encourages them to apply their energy, passion, and unique abilities to make our hotels run remarkably. Our guests benefit from what each associate does as a part of this shared vision.

Key Responsibilities
  • Act as Liaison between Sales Manager(s) and clients in Sales Manager's absence.
  • Take booking inquiry information via phone and prepare proper paperwork.
  • Prepares all event documentation and coordinates with sales, hotel departments and customer to ensure consistent, high-level service throughout pre-event, event, and post event phases.
  • Uses various software packages to enter data, produce contracts, correspondence, forms, memorandum and other documents.
  • Build group blocks and input rooming lists and other important data into the group booking.
  • Answer telephone and respond to caller inquiries speaking in a clear and pleasant manner.
  • Exercise decision making skills to direct caller's request.
  • Accurately record messages for staff and distribute the written messages to the staff members in a timely manner.
  • Distribute documents to appropriate persons and locations to ensure prompt processing of time sensitive information by hotel and supplier staff.
  • Transport documents weighing up to 10 pounds to offices, mailrooms and other locations throughout the hotel building.
  • Retrieve documents from and place documents into proper receptacles located up to 6 feet high, such as mailboxes, file cabinets, etc.
  • Handle individual reservations for VIP clients.
  • Ensure that all arrangements, including upgrades, are handled properly, coordinating with other departments through oral and written instruction.
  • Organize, file and retrieve documents in appropriate binders in order to maintain essential records used in the department operation.
Requirements
  • Must have the ability to communicate in English.
  • Two years' experience in a hotel setting.
  • Previous hotel sales experience preferred.
  • Maintain a professional appearance and manner at all times.

Crescent Hotels & Resorts is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

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