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Customer Support Specialist

2 months ago

Elizabeth, New Jersey, United States Planet Honda Full time
Job Overview

Planet Honda is actively seeking dedicated Customer Support Specialists to enhance our service excellence. Our dealership has established itself as a leader in the industry through innovative customer engagement strategies. Candidates with a background in customer service or telemarketing are encouraged to apply. This is a full-time role with a competitive salary range of $45k to $80k annually, including bonuses. We prioritize comprehensive training to ensure our representatives deliver an outstanding experience to our customers.

Key Responsibilities:

  • Respond to customer inquiries via email and follow up with potential clients.
  • Handle all incoming sales calls efficiently.
  • Schedule appointments with customers to facilitate their needs.
  • Implement a customer follow-up system to foster repeat business and enhance satisfaction.
  • Stay informed about product updates, features, and inventory to assist customers effectively.
  • Collaborate with team members and adhere to provided instructions.
  • Set personal performance goals aligned with dealership productivity standards and develop strategies to achieve them.
  • Participate in required sales meetings and training sessions.
  • Comply with all company policies and procedures.
  • Exhibit behaviors that reflect the Company's Values in all interactions.

Qualifications:

  • Strong motivation to achieve success.
  • Exceptional customer service abilities.
  • Capability to build and maintain customer relationships.
  • Proficient computer and phone skills.
  • Self-motivated and a strong team player.
  • Professional appearance and business attire.
  • Availability to work on Saturdays.

Benefits Offered:

  • Comprehensive Medical & Dental Plans.
  • 401k Retirement Plan.
  • Employee Assistance Program.
  • Structured Sales & Product Training.
  • Career Advancement Opportunities.
  • Access to Dealership Gym.
  • Employee Purchase Program.
  • On-site Dealership Cafe.