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Customer Delivery Specialist

1 month ago

Elizabeth, New Jersey, United States Carvana Full time

About the Role:

We're seeking a highly motivated and customer-focused individual to join our team as a Customer Delivery Specialist. As a key member of our Market Operations team, you will be responsible for delivering exceptional customer experiences in your market, while also driving business results.

Key Responsibilities:

  • Deliver vehicles to customers' doors with our custom car haulers, ensuring a seamless and memorable experience.
  • Load and unload vehicles onto the hauler, while maintaining a safe and efficient workflow.
  • Complete customer paperwork and update our customer tracking system with thorough notes.
  • Drive safely and maintain a clean driving record, adhering to Carvana's CMV Driver Qualification policy.

Requirements:

  • At least 2 years of customer-facing experience.
  • Ability to perform physically demanding tasks, such as detailing vehicles and loading/unloading vehicles onto our haulers.
  • Must be able to read, write, speak, and understand English.
  • Requires high and low levels of movement, with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat.
  • Frequent driving requires excellent visual acuity and manual dexterity.

What We Offer:

  • Competitive benefits, including medical, dental, vision, and matching 401k.
  • Opportunity to increase hourly compensation by .50 cents every 3 months based on performance.
  • Student loan payments, discounts on vehicles, benefits for your pet(s), and more.

About Carvana:

At Carvana, we sell cars but we aren't car salesmen. Our promise is simple: we won't sell a car to a customer that we wouldn't sell to our own Mom. Period.

We're a brand that values honesty, transparency, and customer satisfaction above all else. If you're passionate about delivering exceptional customer experiences and driving business results, we want to hear from you.