Insurance Customer Support Specialist

2 months ago


Elizabeth, New Jersey, United States Bernard Mack - State Farm Agent Full time
Explore a Rewarding Career

Step into a role where your contributions are valued and recognized. We are seeking a committed professional to join a thriving office environment focused on customer satisfaction.

Key Responsibilities
  • Foster strong connections with clients and ensure effective follow-up.
  • Provide accurate, friendly, and efficient customer service, addressing questions related to insurance options, eligibility, policies, claims, and billing inquiries.
  • Adopt a customer-first mindset to assist clients in navigating their insurance selections.
  • Work alongside the agent to meet and exceed marketing goals.
  • Identify potential leads, schedule appointments, understand client needs, and promote appropriate products and services.
  • Demonstrate a strong work ethic and a daily commitment to achieving success.
Benefits of Being an Agent Team Member
  • Attractive hourly compensation with performance bonuses
Qualifications
  • Prior experience in sales is advantageous (including outside sales, inside sales, retail, or telemarketing)
  • Exceptional interpersonal abilities
  • Strong written, verbal, and listening communication skills
  • Customer-oriented approach
  • Excellent organizational skills
  • Self-motivated and detail-oriented
  • Dedication to completing tasks accurately and on time
  • Able to work collaboratively within a team
  • Skilled in managing multiple tasks simultaneously
  • Ability to meet defined marketing objectives
  • Competence in conducting client interviews
  • Proficient in engaging with customers
  • Possession of an active Property and Casualty license (a current requirement)


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