Technical Support Specialist

8 hours ago


Elizabeth, New Jersey, United States Nordstrom Full time
Job Description

At Nordstrom, we are seeking a qualified Technical Support Specialist to join our Technical Support Services team. As a key member of our operations team, you will play a crucial role in ensuring the seamless flow of merchandise to our stores and customers.

Key Responsibilities
  • Provide quick and effective assistance to users, guiding them in-person through troubleshooting and maintenance.
  • Utilize daily work management systems data to prioritize the backlog of work and communicate identified issues/changes to leadership.
  • Protect the Nordstrom brand by ensuring that customer/other protected data and intellectual property is protected, never exposed to external breach or unauthorized access, and all appropriate security controls/practices are implemented.
  • Identify why a problem is occurring, analyze the appropriate data, and create an effective plan for resolution using technical solutions.
  • Perform maintenance activities to help prevent unexpected failures of technical equipment.
  • Involvement with meeting technology implementation efforts.
  • Demonstrate understanding and consistently deliver within the target SLA's for the specific area.
  • Demonstrate understanding of Project Management best practices.
Requirements
  • A bachelor's degree in a related field or equivalent experience.
  • 2+ years' experience in a service management industry.
  • 3 years' tech support experience.
  • 3+ years' experience troubleshooting, testing, or repairing technical equipment.
  • Familiarity/experience working with Windows 10/11, Dell Desktop/Laptop, iPads, thermal printers, laser printers.
  • Excellent problem-solving skills and aptitude to learn quickly.
  • Ability to repetitively walk, bend, reach, stand, and lift 50lb boxes without difficulty.
About Nordstrom

We are committed to creating a diverse culture where people are free to voice their views and suggest creative solutions. We value investing in people, growing careers, and embracing diversity, equity, inclusion, and belonging. We've got you covered... Our employees are our most important asset and that's reflected in our benefits.



  • Elizabeth, New Jersey, United States BCforward Full time

    Job Title: Technical Support SpecialistBCforward is seeking a highly motivated Technical Support Specialist to join our team in Cincinnati, OH.Job Summary:We are looking for a skilled Technical Support Specialist to provide technical support and business process design for Talent succession within Oracle HCM Cloud. The ideal candidate will have 10+ years of...


  • Elizabeth, New Jersey, United States Clubessential Full time

    Job DescriptionClubessential is seeking a highly motivated and technically savvy Technical Support Specialist to join our team. As a Technical Support Specialist, you will be the first point of contact for incoming support requests from clients, providing Level I support and services for all Clubessential products.Responsibilities:Provide exceptional...


  • Elizabeth, New Jersey, United States Clubessential Full time

    Job Title: Level I Technical Support SpecialistClubessential is seeking a highly motivated and technically savvy Level I Technical Support Specialist to join our team. As a key member of our support team, you will be the first point of contact for incoming support requests from clients, providing timely and effective solutions to their technical...


  • Elizabeth, New Jersey, United States Nordstrom, Inc. Full time

    Job SummaryNordstrom, Inc. is seeking a skilled Technical Support Specialist to join our team at our Fulfillment Center in Elizabethtown, PA. As a Technical Support Specialist, you will provide technical assistance to users, troubleshoot and resolve technical issues, and perform maintenance activities to prevent unexpected failures of technical equipment.Key...


  • Elizabeth, New Jersey, United States PROCEED,Inc. -National Center for Training, Support and Technical Assistance Full time

    Job SummaryThe Program Support Specialist will provide administrative support to the National Center for Training, Support and Technical Assistance (NCTSTA) capacity-building team in fulfilling its mission of providing individuals and organizations with the competencies and tools needed to plan, integrate, implement, and sustain comprehensive programs and...


  • Elizabeth, New Jersey, United States SentriLock Full time

    Job SummaryWe are seeking a highly skilled and experienced Technical Support Specialist to join our team at SentriLock. As a key member of our IT department, you will be responsible for providing top-notch technical support to our end-users, ensuring that they have a seamless and productive experience with our desktop computing environment.Key...


  • Elizabeth, New Jersey, United States RKI Instruments, Inc. Full time

    Job DescriptionAbout RKI Instruments, Inc.RKI Instruments, Inc. is a leading innovator in the gas detection industry, dedicated to providing high-quality products and exceptional customer service.Job SummaryWe are seeking a highly skilled and motivated Sales and Technical Support Specialist to join our team. As a key member of our sales and marketing...


  • Elizabeth, New Jersey, United States Kelly Services, Inc. Full time

    Job SummaryWe are seeking a skilled Technical Support Representative to join our team at Kelly Services, Inc.Key Responsibilities:Provide exceptional customer service by diagnosing product issues and processing parts orders.Stay up-to-date with product knowledge, including time spent in assembly and the repair department.Support customer training sessions...


  • Elizabeth, New Jersey, United States Apex Systems Full time

    Job Title: Technical Solutions SpecialistApex Systems is a world-class IT services company that serves thousands of clients across the globe. We are seeking a highly skilled Technical Solutions Specialist to join our team.Job Summary:We are looking for a talented individual to design and implement technology solutions using modern engineering tools and Agile...


  • Elizabeth, New Jersey, United States Kelly Services, Inc. Full time

    Job SummaryWe are seeking a skilled Technical Support Representative to join our team at Kelly Services, Inc.Key Responsibilities:Provide assistance to customers by diagnosing product issues and processing parts orders.Stay updated with product knowledge, which may include time spent in assembly and the repair department.Occasionally support customer...


  • Elizabeth, New Jersey, United States YoungWilliams Child Support Services Full time

    Job SummaryThe Child Support Specialist is a critical role within our organization, responsible for ensuring the timely and efficient establishment, enforcement, and collection of child support orders. This position requires a strong understanding of state and federal policies, as well as excellent communication and interpersonal skills.Key...


  • Elizabeth, New Jersey, United States MILVETS Full time

    Job Title: Computer User Support SpecialistWe are seeking a skilled Computer User Support Specialist to join our team at MILVETS Systems Technology, Inc.About the CompanyMILVETS Systems Technology, Inc. is a Service-Disabled Veteran-Owned Small Business that provides quality services in the information and technology fields. With over 35 years of experience,...


  • Elizabeth, New Jersey, United States MILVETS Full time

    Job Title: Computer User Support Specialist, JourneymanMILVETS Systems Technology, Inc. is seeking a skilled Computer User Support Specialist, Journeyman to join our team. As a key member of our IT department, you will provide technical assistance to computer users, answer questions, and resolve computer problems in a timely and professional...


  • Elizabeth, New Jersey, United States Goldbelt Full time

    Job Title: Computer Network Support SpecialistGoldbelt is seeking a highly skilled Computer Network Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our computer networks and systems.Key Responsibilities:Resolve and correct incident management tickets...


  • Elizabeth, New Jersey, United States Fifth Third Full time

    Mortgage Systems Support SpecialistWe are seeking a highly skilled Mortgage Systems Support Specialist to join our team at Fifth Third Bank. As a key member of our support team, you will be responsible for providing technical assistance and support to our mortgage origination systems users.Key Responsibilities:Provide timely and effective technical support...


  • Elizabeth, New Jersey, United States Cynet Systems Full time

    Job Description:As a Desktop Support Specialist-Expert at Cynet Systems, you will be responsible for leading projects that require directing the work of others and making informed decisions.Key Responsibilities:Lead team efforts and assess the skills and strengths of individuals to ensure project and organizational success.Provide regular project updates to...


  • Elizabeth, New Jersey, United States International Rescue Committee Full time

    {"title": "Capacity Building Officer", "description": "Job SummaryThe International Rescue Committee (IRC) is seeking a Capacity Building Officer to spearhead partner-oriented training and technical assistance initiatives across the three technical sectors of Economic Empowerment, Education, and Health, as well as internal NJOR professional development and...


  • Elizabeth, New Jersey, United States SATEC, INC. Full time

    Job Title: Technical Support Team ManagerAbout the Role:As a Technical Support Team Manager at SATEC, INC., you will be responsible for leading the technical services-related operations and ensuring all external and internal tickets/claims are completed within established timeframes. Your primary focus will be to enhance the customer experience and...


  • Elizabeth, New Jersey, United States MILVETS Full time

    Job Summary:MILVETS Systems Technology, Inc. is seeking a skilled Computer User Support Specialist to provide technical assistance to computer users. The ideal candidate will have a minimum of two years' experience in help desk support, including knowledge of PC operating systems, networking, and mail standards. Strong communication and customer service...


  • Elizabeth, New Jersey, United States BCforward Full time

    BCforward is seeking a highly motivated Technology Support professional for a Cincinnati, OH opportunity. The ideal candidate will have 10+ years of Oracle HCM Cloud expertise and be responsible for technology, business process, and operational design for Talent succession within Oracle HCM Cloud. Key responsibilities include partnering with clients to...