Federal Support Engineer 2

5 days ago


New York, New York, United States Datadog Full time

Job Summary:

We are seeking a highly skilled Federal Support Engineer 2 to join our Technical Solutions team at Datadog. As a key member of our team, you will be responsible for providing technical support to our customers, ensuring their success with our platform, and collaborating with internal teams to drive product growth.

Key Responsibilities:

  • Engage with customers through multiple channels to identify and resolve technical support requests, while educating them on the use of our platform.
  • Reproduce technical issues and dive into our 400+ integrations to provide expert-level support.
  • Become demo certified and lead three-pillar demos to customers to showcase our platform's capabilities.
  • Participate in product conversations with internal teams based on feedback from client interactions.
  • Train as a highly knowledgeable specialist in one or more Datadog product area(s).
  • Work from a Datadog office 3-5 days per week.

Requirements:

  • Experience using Zendesk, Jira, Confluence, or similar software.
  • An engineer with previous technical troubleshooting and/or programming experience.
  • Self-motivated, detail-attentive, and have a desire for continuous learning.
  • A critical thinker who defaults to a client-centric approach.
  • An effective written and verbal communicator.
  • A tinkerer with some programming experience and a basic knowledge of Linux.
  • Able to work a rotating schedule that requires weekend availability.

Benefits and Growth:

  • Best-in-breed onboarding.
  • Generous global benefits.
  • Intra-departmental mentor and buddy program for in-house networking.
  • New hire stock equity (RSUs) and employee stock purchase plan (ESPP).
  • Continuous professional development, product training, and career pathing.
  • An inclusive company culture, able to join our Community Guilds and Inclusion Talks.

Compensation:

The reasonably estimated salary for this role at Datadog ranges from $72,000.00 to $106,000.00, and may include additional compensation elements. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience.

About Datadog:

Datadog is a company that values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply.



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