Product Support Representative III

2 weeks ago


Jacksonville, Florida, United States Jobs for Humanity Full time
Job Title: Product Support Representative III

FIS Management Services, LLC is seeking a highly skilled Product Support Representative III to provide in-depth product support to FIS clients. The successful candidate will be responsible for resolving incoming inquiries, troubleshooting problems, and documenting customer information.

Key Responsibilities:
  • Respond to customer product inquiries via telephone or written internet-based email or chat sessions.
  • Resolve customer concerns raised during installation, operation, maintenance, or product application or compatibility matters.
  • Troubleshoot problems with malfunctioning electro/mechanical equipment or software applications and recommend corrective action.
  • Document customer information and recurring technical issues to support product quality programs and product development.
Requirements:
  • Bachelor's degree or foreign equivalent in Computer Information Systems, Information Technology, or related field.
  • Four (4) years of experience in the job offered or a related occupation, performing debugging and troubleshooting, implementing Web Server functionality, working with Windows Server, and utilizing SQL skills.
What We Offer:
  • Telecommuting and/or working from home may be permissible pursuant to company policies.
  • A competitive salary and benefits package.
How to Apply:

Please apply directly through our website by clicking on "Apply Now."



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