Production Support Engineer

2 weeks ago


Jacksonville, Florida, United States Collabera Full time
Job Title: Production Support Engineer

Collabera is seeking a highly skilled Production Support Engineer to join our team. As a Production Support Engineer, you will be responsible for providing technical support and troubleshooting for our production systems.

Key Responsibilities:
  • Learn Application functionality (focus on vendor applications)
  • Understand system flows and dependencies
  • Learn any file feeds that need to be monitored/alerted
  • Maintain support documentation
  • Document the incident engagement process
  • Handle incident and problem tickets
  • Run incident triage calls
  • Cross-train teammates
  • Support other Cards applications
  • On-Call Rotation
Required Skills:
  • ITIL Process
  • Vendor hosted applications
  • File transmission knowledge
  • Intermediate Windows and Linux navigation skills
  • Excellent verbal and written communications
  • Proficient with Word, Excel and Powerpoint
  • Experience with vendor hosted applications and keeping vendors accountable for incident resolutions
  • SQL query experience
Job Requirements:
  • ITIL
  • Production Support
  • Splunk
  • Dynatrace
  • Word
  • Excel
  • Powerpoint
  • Linux
  • Remedy
  • SQL
  • SQL Query

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