Product Support Specialist

6 days ago


Jacksonville, Florida, United States Jobs for Humanity Full time
About the Role

We are seeking a highly skilled Product Support Representative to join our team at FIS Global. As a Product Support Representative, you will work closely with our clients to provide in-depth product support and resolve technical issues related to our financial software applications.

Key Responsibilities
  • Handle customer inquiries and resolve support issues in a timely and professional manner.
  • Provide expert product support, researching client issues and analyzing software problems to identify solutions.
  • Troubleshoot complex software issues and recommend corrective action to ensure seamless product operation.
  • Document customer information and recurring technical issues to support product quality programs and product development.
Requirements
  • 2+ years of experience in the finance industry, preferably in securities or capital markets.
  • Strong analytical, organizational, and time management skills.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.
Preferred Qualifications
  • Experience with Oracle, SQL, Java, Windows, and Linux.
What We Offer

At FIS, we offer a competitive salary and benefits package, as well as opportunities for professional growth and development. Our inclusive and diverse work environment is committed to providing a supportive and collaborative atmosphere for our employees.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer support, we encourage you to apply for this exciting opportunity.



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