Product Support Specialist

1 week ago


Jacksonville, Florida, United States FIS - Fidelity Information Services Full time
Job Summary

We are seeking a highly skilled Product Support Representative II to join our team at FIS - Fidelity Information Services. As a key member of our support team, you will be responsible for providing exceptional customer service and resolving complex support issues.

Key Responsibilities
  • Provide in-depth product support and research client issues to ensure timely resolution.
  • Troubleshoot problems with equipment or software to minimize downtime and maximize productivity.
  • Collaborate with cross-functional teams to resolve issues and improve overall customer experience.
Requirements
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong technical skills and knowledge of software and hardware systems.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity.



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