Production Support Specialist
2 weeks ago
We are seeking a skilled Production Support Specialist to join our team at Pyramid Consulting, Inc. This is a 12+ months contract opportunity with long-term potential and is located in Jacksonville, FL (Hybrid).
Key Responsibilities:- Provide timely and effective support for production issues, ensuring minimal downtime and optimal system performance.
- Collaborate with cross-functional teams to identify and resolve system flow and dependency issues.
- Develop and maintain support documentation, ensuring accurate and up-to-date information.
- Handle Remedy incident and problem tickets, escalating complex issues as needed.
- Run incident triage calls, ensuring prompt and effective issue resolution.
- Cross-train teammates to ensure seamless knowledge transfer.
- Support other Cards applications, ensuring consistent and high-quality service delivery.
- Participate in on-call rotation, providing 24/7 support as needed.
- Adhere to ITIL processes, ensuring compliance and best practices.
- Key Skills: Production Support, ITIL and Windows/Linux.
- Learn Application functionality (focus on vendor applications).
- Understand system flows and dependencies.
- Learn any file feeds that need to be monitored/alerted.
- Excellent verbal and written communications.
- Proficient with Microsoft Word, Excel and Powerpoint.
- Experience with vendor hosted applications and keeping vendors accountable for incident resolutions.
- SQL query experience.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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