IT Support Specialist

2 months ago


Southfield, Michigan, United States Applied Innovation Full time
Job Opportunity at Applied Innovation

Job Summary:

Applied Innovation is seeking a skilled IT professional to join our team as a Tier 2 On-Site IT Technician. This role will involve providing technical support and assistance to our clients in a fast-paced and dynamic environment.

Key Responsibilities:

  • Technical Support: Install and support customers' IT environments, including user workstations, servers, and other infrastructure devices.
  • Troubleshooting and Resolution: Troubleshoot, resolve, or escalate client technical issues as needed.
  • Documentation and Reporting: Update client documentation in our document retention system.
  • Process Improvement: Recommend procedure modifications and improvements.
  • Team Support: Provide guidance and support to Tier 1 On-Site IT Technicians.

Requirements and Qualifications:

  • Education: Minimum 2-year college degree in Networking, Computer Science, Information Systems, or a related technical field.
  • Experience: Three or more years' experience in an IT-related role.
  • Technical Skills: Experience with Windows Servers, switches, cloud infrastructure, Hyper-V, and VMware.
  • Certifications: One of the following certifications is required: A+ Certification, NET+ Certification, Microsoft Certified Professional (MCP), Cisco Certified Network Associate (CCNA), Server Plus, or other IT-related certification.

What We Offer:

  • Competitive Salary and Benefits: Our full benefits program includes medical, dental, life, short-term disability, 401(k), paid vacation, paid holidays, and opportunity for advancement.

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