IT Support Specialist
2 months ago
Job Summary:
Applied Innovation is seeking a skilled IT professional to join our team as a Tier 2 On-Site IT Technician. This role will involve providing technical support and assistance to our clients in a fast-paced and dynamic environment.
Key Responsibilities:
- Technical Support: Install and support customers' IT environments, including user workstations, servers, and other infrastructure devices.
- Troubleshooting and Resolution: Troubleshoot, resolve, or escalate client technical issues as needed.
- Documentation and Reporting: Update client documentation in our document retention system.
- Process Improvement: Recommend procedure modifications and improvements.
- Team Support: Provide guidance and support to Tier 1 On-Site IT Technicians.
Requirements and Qualifications:
- Education: Minimum 2-year college degree in Networking, Computer Science, Information Systems, or a related technical field.
- Experience: Three or more years' experience in an IT-related role.
- Technical Skills: Experience with Windows Servers, switches, cloud infrastructure, Hyper-V, and VMware.
- Certifications: One of the following certifications is required: A+ Certification, NET+ Certification, Microsoft Certified Professional (MCP), Cisco Certified Network Associate (CCNA), Server Plus, or other IT-related certification.
What We Offer:
- Competitive Salary and Benefits: Our full benefits program includes medical, dental, life, short-term disability, 401(k), paid vacation, paid holidays, and opportunity for advancement.
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