Front Office Manager
2 days ago
Join our team as an Assistant Front Office Manager at Marriott International Inc. and take on a challenging role that requires strong leadership skills and a passion for delivering exceptional customer service.
About the Role:The Assistant Front Office Manager will be responsible for supervising the front desk operation, including staff training, inter-department communications, and staff accountability. The ideal candidate will possess strong communication skills and demonstrate leadership abilities.
Key Responsibilities:- Ensure customer satisfaction at the highest level
- Act professionally and responsibly in front of all guests and associates
- Maintain guest room inventory
- Perform all tasks of a Front Office Staff as needed to facilitate service
- Ensure all operations and cash handling are done per policies and procedures
- Maintain excellent communication with the housekeeping department
- Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas
- Respond to, investigate, and resolve guest complaints
- Create expectations, lead people, manage processes, and hold people accountable for the agreed-upon activities and timetables
- Provide input to the Director of Front Office to ensure proper staffing levels for customer service goals
- Act as the manager on duty and right hand to the director of the front office
- Must have open availability to work nights and weekends and learn the overnight shift for callout coverage
- Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
- One or more years of front-office leadership experience
- Service-oriented style with professional presentation skills
- Premium Marriott hotel and Lightspeed PMS system experience is a plus
The anticipated compensation range for the position for applicants working in NYC is $62,400 annually. The annual salary offered to a successful candidate will depend on several factors, including but not limited to years of experience within the job, years of experience within the required industry, education, etc. Additional benefits and participation in the performance bonus plan are also included.
This company is an equal opportunity employer.
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