Front Office Manager
1 day ago
At Staybridge Suites, we are seeking a highly skilled and experienced Front Office Manager to join our team. As a key member of our hotel operations, you will be responsible for managing the front desk operation with minimal costs and maximum profitability.
Key Responsibilities:
- Supervise and schedule front desk and refuel staff members, overseeing operations and trainings.
- Manage Refuel inventory, ordering, and pricing while minimizing waste and loss and maximizing profitability.
- Respond to and resolve guest requests and issues quickly, efficiently, and courteously.
- Balance inventory, close aging folios, settle high balances, approve refunds, and points, and ensure all guest settlements are made in a timely manner.
- Verify accurate room status information and communicate it to front desk agents.
- Stay up to date on all Marriott trainings and oversee front desk agent trainings.
- Perform responsibilities of a Marriott Bonvoy Connector and ensure hotel compliance with loyalty program requirements.
- Supervise and train front desk staff to ensure excellent guest experience.
- Maintain optimum staffing levels at all times.
- Review Front Desk Logbook and daily Manager's reports to monitor/react to hotel activities.
- Act as property MOD in absence of Senior Management.
Requirements:
- Considerable knowledge of hotel management principles and practices.
- Ability to multitask with superior supervision skills.
- Keen decision-making and time-management skills.
- Ability to handle customer complaints and queries in a pleasant and level-headed manner.
- Self-motivated and able to motivate a team.
- Lift up to thirty (30) pounds, unassisted.
- Acceptable driving record and Car Insurance in good standing required.
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