Front Office Manager

18 hours ago


New York, New York, United States Innside New York Full time
Job Title: Front Office Manager

At Innside New York, we are seeking a highly skilled and experienced Front Office Manager to join our team. As a key member of our hotel operations, you will be responsible for providing exceptional guest service, leading a team of front office staff, and ensuring seamless hotel operations.

Key Responsibilities:
  • Supervise and lead a team of front office staff to ensure excellent guest service and hotel operations.
  • Manage front desk operations, including check-in, check-out, and guest services.
  • Develop and implement strategies to improve guest satisfaction and loyalty.
  • Collaborate with other departments to ensure seamless hotel operations and excellent guest experience.
  • Monitor and control front office expenses, including labor costs, supplies, and amenities.
  • Ensure compliance with hotel policies, procedures, and brand standards.
  • Provide training and development opportunities for front office staff to enhance their skills and knowledge.
Requirements:
  • High school diploma or equivalent required; bachelor's degree preferred.
  • Minimum 3 years of hospitality experience, with at least 2 years in a supervisory or management role.
  • Excellent communication, leadership, and problem-solving skills.
  • Ability to work effectively in a fast-paced environment and make sound decisions under pressure.
  • Knowledge of hotel operations, including front desk, guest services, and housekeeping.
  • Ability to analyze data and make informed decisions to improve hotel operations and guest satisfaction.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and cover letter, to [insert contact information].


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