Front Office Operations Manager

1 day ago


New York, New York, United States Hilton Garden Inn Full time
Job Title: Front Office Manager

Job Summary:

We are seeking a highly skilled and experienced Front Office Manager to join our team at Hilton Garden Inn. As a Front Office Manager, you will be responsible for managing the front office operations, ensuring exceptional guest service, and maintaining high standards of quality and efficiency.

Key Responsibilities:

  • Manage front office operations, including guest check-in, check-out, and room assignments.
  • Supervise and train front desk staff to ensure they provide excellent guest service and adhere to hotel standards.
  • Monitor and analyze front office financial operations, including revenue, expenses, and occupancy rates.
  • Develop and implement strategies to improve guest satisfaction, loyalty, and retention.
  • Collaborate with other departments, such as housekeeping, food and beverage, and maintenance, to ensure seamless operations and excellent guest experience.
  • Ensure compliance with hotel policies, procedures, and brand standards.
  • Perform other duties as assigned by management.

Requirements:

  • Bachelor's degree in Hospitality, Business Administration, or related field.
  • Minimum 2-5 years of experience in front office management or a related role.
  • Excellent communication, leadership, and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Proficiency in hotel management software and technology.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

About Us:

Hilton Garden Inn is a leading hospitality company that values diversity, equity, and inclusion. We are committed to providing a safe and respectful work environment for all employees and guests.



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