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Front Office Manager
2 months ago
Position Overview:
As a key member of the management team, the Front Office Manager is responsible for overseeing the operations of the Front Desk and Guest Services departments, ensuring an exceptional experience for all guests.
Key Responsibilities:
- Manage daily operations and assignments for Front Desk, Bell Services, Recreation, and Self Park.
- Stay informed about daily events, updates, and changes in procedures to ensure smooth operations.
- Address and resolve guest issues, including reservation discrepancies and lost items.
- Ensure the quality and consistency of services and products provided to guests and staff.
- Enhance team members' skills through training, coaching, and performance evaluations.
- Commit to responsible gaming and alcohol service by reporting any concerns to management.
- Conduct personal behavior that aligns with the company's mission and values, while also selecting, training, and retaining high-performing staff.
- Foster positive relationships between guests and employees to enhance retention.
- Perform additional duties as required.
Qualifications:
- High School Diploma or equivalent is required; three years of leadership experience in front office operations is preferred.
- A bachelor's degree in hospitality management is advantageous.
- Proficiency in hotel front desk software and MS Office applications, including Excel, Word, and Outlook.
- Strong understanding of hospitality industry practices and procedures.
- Excellent written and verbal communication skills.
- Exceptional organizational and time management abilities.
- Ability to deliver outstanding customer service.
- Strong leadership and training capabilities.
