Client Services Eligibility Specialist

1 week ago

Austin, Minnesota, United States Mower County Full time
**Note: Candidates must apply through the appropriate channels as required.**


Department: Health & Human Services
Rating: B23 $26.58~$30.72

Supervisor Title: Financial Assistance Supervisor
FLSA Status: Non-Exempt

Minimum Qualifications of Education and Experience:

High school diploma or G.E.D. with two years of experience in human services administration; or an associated degree in a related field; or a combination of education and experience that is equivalent.

Required License(s):

Typically, incumbents in this role require:
  • A valid driver's license or proof of equivalent mobility.
Nature of Work:

This role is essential in assisting clients by identifying community resources and providing tailored information based on their needs. Responsibilities may encompass delivering information to participants; evaluating data to determine eligibility for public assistance programs; managing and organizing related documentation; identifying challenges and proposing solutions.

Essential Work Functions (Illustrative only):

1.

Conducts comprehensive case support activities for assigned caseloads, from initiation to closure, which includes independently assessing program eligibility; initiating legal actions; reviewing case file information in accordance with program mandates; providing referrals to relevant agencies and community resources; and/or performing other related tasks. Ensures funding for all foster care children is completed.

2.

Evaluates client eligibility for income maintenance programs, including medical, cash, food, and emergency assistance based on established program criteria; conducts initial interviews and gathers pertinent information to assess client needs, status, and financial circumstances. Prioritizes and addresses a high volume of client inquiries through various channels and in person.

3.

Monitors, maintains, and updates case files to accurately reflect changes in case status.

4.

Calculates overpayments and underpayments, establishes claims, and imposes sanctions as necessary. Identifies and initiates fraud referrals and investigations.

5.

Performs additional duties of a similar nature or level.

Level of Decisions:

Incumbents in this position are generally accountable for the outcomes and performance of clearly defined objectives, applying standard operating policies and procedures, and may provide guidance to staff.

Direction Received/Provided:

Incumbents apply established procedures and standards to specific situations, working under general direction regarding how objectives and goals are achieved. They may guide and train temporary and regular employees; troubleshoot problems and issues commensurate with relevant experience; and instruct others in work methods and procedures.

Knowledge, Skills, and Abilities Required:
  • Understanding of the fundamentals of human/social services and human behavior.
  • Strong time management abilities.
  • Intermediate language, literacy, and writing skills.
  • Familiarity with applicable appraisal methods, principles, and practices in the assigned area of responsibility.
  • Interviewing techniques.
  • Customer service principles.
  • Ability to maintain composure and diffuse emotionally charged situations.
  • Recordkeeping principles and practices.
  • Proficiency in computers and related software applications.
  • Knowledge of applicable Federal, State, and local laws, rules, and regulations.
  • Effective communication and interpersonal skills as applied to interactions with subordinates, coworkers, supervisors, and the general public, sufficient to exchange or convey information and to give and receive work direction.
Persons with Disabilities:

The above is a general overview of job duties. Essential and non-essential functions may vary by individual position. Reasonable accommodations may be available for both essential and non-essential job duties.

Physical Demands and Work Environment:

In compliance with applicable regulations, the following represents the physical and environmental demands: Work is primarily sedentary and typically performed in an office setting. May occasionally lift 15-20 pounds. Frequent wrist and finger manipulation due to extensive filing, compiling, calculating, or computer work. Equipment used may include, but is not limited to, computers, calculators, telephones, cameras, and copiers/scanners/fax machines. Occasional travel may be required. Work interruptions are common, and there may be pressure associated with project or activity deadlines. Additionally, interactions may involve individuals who are emotionally charged. Other physical or mental requirements may not be listed but are inherent in performing the essential functions of the position.

Disclaimer:

This description is intended to convey the types of tasks and levels of work difficulty performed by individuals assigned to this classification. The list of responsibilities is not exhaustive and does not encompass all responsibilities, duties, and skills required of personnel classified in this role.

Access to Not Public Data:

An employee in this position may encounter confidential data as defined by applicable laws during the course of job duties. Access to such data should be strictly limited to what is necessary to fulfill job responsibilities. Employees are expected to familiarize themselves with and comply with data practices and security policies, and any breach of these policies may result in disciplinary action.

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