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Financial Assistance Eligibility Analyst
2 months ago
Department: Health & Human Services Rating: B23 $26.58~$30.72
Supervisor Title: Financial Assistance Supervisor FLSA Status: Non-Exempt
Minimum Qualifications of Education and Experience:
High school diploma or G.E.D. with 2 years of experience in human services administration; or an associated degree in a related field; or a comparable combination of education and experience.
Required License(s):
Typically, incumbents in this role require:
- A valid Driver's License or proof of equivalent mobility
This role is essential in assisting clients by identifying community services and resources while providing specialized information tailored to clients' needs. Responsibilities may encompass delivering information to participants; evaluating data and determining eligibility for public assistance programs; managing and coordinating the collection and upkeep of relevant files; diagnosing issues and proposing solutions.
Essential Work Functions (Illustrative only):
1
Conducts intricate case support activities for an assigned caseload, from initiation to conclusion, which includes independently assessing program eligibility; initiating court actions; reviewing case file information in accordance with program requirements and mandates associated with individual cases; providing referrals to relevant agencies and community resources; and/or, performing other related tasks. Ensures funding for all foster care children is completed.
2
Evaluates client eligibility for income maintenance programs, including all medical, cash, food, and emergency programs based on established program requirements & guidelines; conducts initial interviews and gathers pertinent information to assess client needs, status, and financial circumstances. Prioritizes and addresses a high volume of client inquiries through various channels and in person.
3
Monitors, maintains, and updates case files to reflect changes in case status.
4
Calculates over/under payments, establishes claims, and imposes sanctions when necessary. Identifies and initiates fraud referrals and investigations.
5
Performs additional duties of a similar nature or level.
Level of Decisions:
Incumbents in this role are generally accountable for the outcomes and performance of clearly defined objectives, applying standard operating policies and procedures, and may be responsible for guiding staff.
Direction Received/Provided:
Incumbents apply procedures and standards to specific situations, working under general direction regarding how objectives and goals are achieved. They may guide and train temporary and regular employees; troubleshoot problems and issues commensurate with relevant experience; and instruct others in work methods and procedures.
Knowledge, Skills, and Abilities Required:
- Understanding of fundamental principles of human/social services and human behavior.
- Exceptional time management abilities.
- Intermediate language, literacy, and writing skills.
- Applicable appraisal methods, principles, and practices in the assigned area of responsibility;
- Interviewing techniques.
- Customer service principles.
- Ability to remain composed and de-escalate highly emotional or stressful situations.
- Recordkeeping principles and practices.
- Proficiency in computers and related software applications.
- Knowledge of applicable Federal, State, and local laws, rules, and regulations.
- Providing excellent customer service.
- Communication and interpersonal skills as applied to interaction with subordinates, coworkers, supervisors, and the general public, sufficient to exchange or convey information and to give and receive work direction.
The above is a general overview of job duties. Essential and non-essential functions may vary by individual position. Reasonable accommodations may be available for both essential and non-essential job duties.
Physical Demands and Work Environment:
In compliance with the Americans with Disabilities Act, the following represents the Physical and Environmental Demands: Work performed is typically sedentary in nature, often conducted within a government office environment. May occasionally lift 15-20 pounds. Frequent wrist and finger manipulation due to a high volume of filing, compiling, calculating, or computer work. Equipment used may include, but is not limited to, computers, calculators, telephones, cameras, and copiers/scanners/fax machines. Occasional out-of-town travel may occur. Work interruptions are frequent. There may be some pressure associated with project or activity deadlines. Additionally, there may be interactions with individuals who may be emotionally charged. Other physical/mental requirements may arise that are inherent in performing the position's essential functions.
Disclaimer:
This description is intended to outline the types of tasks and levels of work difficulty performed by individuals assigned to this classification. The list of responsibilities is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Access to Not Public Data:
A county employee in this position may encounter Not Public Data as defined by Minnesota or federal law in the course of job duties. Access to Not Public Data should be strictly limited to the data necessary to fulfill defined job duties. While accessing data, the employee should take reasonable measures to ensure that Not Public Data is not accessed by unauthorized individuals. Once the work reason for accessing the data is complete, the employee must properly store the Not Public Data according to applicable provisions of county employee policies and Minnesota or federal law. All employees are expected to become familiar with and comply with the requirements of the County's Data Practices and Data Security Policies, and a breach of these policies may lead to disciplinary action against the employee.
