Client Services Eligibility Specialist

2 weeks ago

Austin, Minnesota, United States Mower County Full time
**Important Note for Applicants:**

Department: Health & Human Services
Salary Range: B23 $26.58~$30.72

Supervisor: Financial Assistance Supervisor
FLSA Status: Non-Exempt

Minimum Qualifications:
High school diploma or G.E.D. with 2 years of experience in human services administration; or an equivalent Associate's Degree; or a combination of education and experience that meets these requirements.

Required Licenses:
Typically, incumbents in this role require:
  • A valid Driver's License or proof of equivalent mobility.
Job Overview:
This role is essential in assisting clients by identifying available community services and resources while providing specialized information tailored to their needs. Responsibilities may include delivering information to participants, assessing eligibility for public assistance programs, managing and organizing relevant files, and troubleshooting issues to provide effective solutions.

Key Responsibilities:
1.
Conduct complex case management activities for assigned cases from initiation to resolution, which includes independently determining eligibility for programs, reviewing case files in accordance with established requirements, and providing referrals to relevant agencies and community resources.

2.
Assess client eligibility for various income maintenance programs, including medical, cash, food, and emergency assistance, based on standard guidelines; conduct initial interviews to gather pertinent information regarding client needs and financial situations.

3.
Maintain and update case files to accurately reflect changes in case status.

4.
Calculate overpayments and underpayments, establish claims, and impose sanctions as necessary. Identify and initiate fraud investigations as required.

5.
Perform additional duties of a similar nature or level as assigned.

Decision-Making Authority:
Incumbents are generally accountable for achieving clearly defined objectives, applying standard operating procedures, and may provide guidance to other staff members.

Supervision and Guidance:
Incumbents utilize established procedures and standards to address specific situations, working under general direction to achieve objectives. They may also mentor and train temporary or regular employees, troubleshoot issues based on experience, and instruct others in work methods and procedures.

Knowledge, Skills, and Abilities:
  • Understanding of the fundamentals of human/social services and human behavior.
  • Strong time management abilities.
  • Intermediate proficiency in language, literacy, and writing.
  • Familiarity with applicable appraisal methods and principles in the assigned area.
  • Interviewing skills.
  • Customer service principles.
  • Ability to remain composed in emotionally charged situations.
  • Recordkeeping principles and practices.
  • Proficiency in computers and related software applications.
  • Knowledge of applicable Federal, State, and local laws and regulations.
  • Effective communication and interpersonal skills for interaction with colleagues and the public.
Accommodations for Individuals with Disabilities:
The above description outlines general job duties. Essential and non-essential functions may vary by position. Reasonable accommodations may be available for both essential and non-essential job functions.

Physical Demands and Work Environment:
In compliance with the Americans with Disabilities Act, the following represents the physical and environmental demands: Work is primarily sedentary, typically performed in an office setting. Occasional lifting of 15-20 pounds may be required. Frequent wrist and finger manipulation is necessary due to extensive filing, compiling, calculating, or computer work. Equipment utilized may include computers, calculators, telephones, and copiers/scanners. Occasional travel may be necessary. Frequent work interruptions may occur, and there may be pressure associated with project deadlines. Interactions may involve individuals in emotionally charged situations. Additional physical or mental requirements inherent to the position's essential functions may not be listed above.

Data Privacy Notice:
Employees in this position may encounter Not Public Data as defined by Minnesota or federal law during their job duties. Access to such data should be strictly limited to what is necessary for job performance. Employees are expected to comply with the County's Data Practices and Data Security Policies, and any breach may result in disciplinary action.

  • Client Services Eligibility Specialist

    1 week ago

    Austin, Minnesota, United States Mower County Full time

    **Candidates must apply through the Minnesota Merit System** Department: Health & Human ServicesRating: B23 $26.58~$30.72 Supervisor Title: Financial Assistance SupervisorFLSA Status: Non-Exempt Minimum Qualifications of Education and Experience: High school diploma or G.E.D. with 2 years of experience in human services administration; or an equivalent...

  • Client Services Eligibility Specialist

    1 week ago

    Austin, Minnesota, United States Mower County Full time

    **Note: Candidates must apply through the appropriate channels as required.** Department: Health & Human ServicesRating: B23 $26.58~$30.72 Supervisor Title: Financial Assistance SupervisorFLSA Status: Non-Exempt Minimum Qualifications of Education and Experience: High school diploma or G.E.D. with two years of experience in human services administration; or...

  • Client Eligibility Specialist

    2 weeks ago

    Austin, Minnesota, United States Mower County Full time

    Job OverviewDepartment: Health & Human Services Rating: B23 $26.58~$30.72Supervisor Title: Financial Assistance Supervisor FLSA Status: Non-ExemptMinimum Qualifications:High school diploma or G.E.D. with 2 years of experience in human services administration; or an equivalent related Associate's Degree; or a combination of education and experience.Required...

  • Client Eligibility Specialist

    1 week ago

    Austin, Minnesota, United States Mower County Full time

    **Candidates must apply through the Minnesota Merit System** Department: Health & Human ServicesRating: B23 $26.58~$30.72 Supervisor Title: Financial Assistance SupervisorFLSA Status: Non-Exempt Minimum Qualifications: High school diploma or G.E.D. with 2 years of experience in human services administration; or an equivalent Associate's Degree; or a...

  • Client Eligibility Specialist

    2 weeks ago

    Austin, Minnesota, United States Mower County Full time

    Job Overview**Candidates are encouraged to apply through the appropriate channels**Department: Health & Human Services Salary Range: B23 $26.58~$30.72Supervisor: Financial Assistance Supervisor FLSA Status: Non-ExemptQualifications:A high school diploma or G.E.D. is required, along with two years of experience in human services administration;...

  • Client Support Specialist

    1 week ago

    Austin, Minnesota, United States Collabera Full time

    Home Search Jobs Job Description Client Support Specialist Contract Type: Temporary Compensation: $19.00 Per Hour Job Responsibilities:Deliver impartial support to Medicaid Providers concerning eligibility, medical claims inquiries, and other program-related questions. Assist in troubleshooting issues and managing escalations as required. Answer phone...

  • Financial Assistance Eligibility Analyst

    2 weeks ago

    Austin, Minnesota, United States Mower County Full time

    **Candidates are required to apply through the Minnesota Merit System** Department: Health & Human Services Rating: B23 $26.58~$30.72 Supervisor Title: Financial Assistance Supervisor FLSA Status: Non-Exempt Minimum Qualifications of Education and Experience: High school diploma or G.E.D. with 2 years of experience in human services administration; or an...

  • Senior Community Resource Specialist

    2 weeks ago

    Austin, Minnesota, United States Lifeworks Services Inc Full time

    Job OverviewThe Client Navigation Lead plays a crucial role in assisting individuals and families in accessing disability services.The main duties of the Client Navigation Lead include helping clients comprehend available community resources, services, and funding options. This position involves engaging with clients and community stakeholders to gather...

  • Retail Cashier and Service Associate

    2 weeks ago

    Austin, Minnesota, United States Astrup Drug Full time

    Job Overview:Position: Customer Support SpecialistCompany: Astrup DrugThe Customer Support Specialist at Astrup Drug plays a crucial role in delivering outstanding service and assistance to ensure a satisfying experience for all patrons. This position entails supporting daily operations and collaborating closely with the management team.Key...

  • Clinical Anesthesia Specialist

    2 weeks ago

    Austin, Minnesota, United States Mayo Clinic Full time

    Why Choose Mayo ClinicMayo Clinic is recognized as a leader in numerous specialties, according to U.S. News & World Report. Our commitment to prioritizing patient needs is matched by our dedication to our staff, offering competitive salaries and comprehensive benefits to support you and your family now and in the future.We provide numerous opportunities for...

  • Client Site Onsite Coordinator

    1 week ago

    Austin, Minnesota, United States Vestis Full time

    Position Overview: As an Onsite Coordinator at Vestis, you will play a crucial role in managing client interactions and ensuring seamless operations at the client site.Key Responsibilities:Relationship Management: Develop and nurture strong relationships with clients to enhance service delivery.Data Integrity: Ensure the accuracy and reliability of all...

  • Client Site Operations Coordinator

    1 week ago

    Austin, Minnesota, United States Vestis Full time

    Position Overview: As an Onsite Coordinator at Vestis, you will play a crucial role in managing client interactions and ensuring seamless operations at the client site.Key Responsibilities:Relationship Management: Develop and nurture strong relationships with clients to enhance service delivery.Data Integrity: Ensure the accuracy and reliability of all...

  • Client Site Operations Coordinator

    2 weeks ago

    Austin, Minnesota, United States Vestis Full time

    Position Overview: As an Onsite Coordinator at Vestis, you will play a pivotal role in managing client relationships and ensuring seamless operations at the client site.Key Responsibilities:Develop and nurture strong relationships with clients to foster trust and collaboration.Oversee the accuracy and integrity of all account and delivery information.Receive...

  • Client Site Onsite Coordinator

    1 week ago

    Austin, Minnesota, United States Vestis Full time

    Position Overview: As an Onsite Coordinator at Vestis, you will play a pivotal role in managing client relationships and ensuring operational efficiency.Key Responsibilities:Develop and nurture strong connections with clients to enhance service delivery.Oversee the accuracy and reliability of all account and delivery data.Facilitate the receipt and...

  • Client Site Operations Coordinator

    1 week ago

    Austin, Minnesota, United States Vestis Full time

    Position Overview: As an Onsite Coordinator at Vestis, you will play a pivotal role in ensuring seamless operations at the client site.Key Responsibilities:Relationship Management: Build and nurture strong connections with clients to enhance service delivery.Data Integrity: Ensure the accuracy and reliability of all account and delivery records.Document...

  • Orthopedic Surgery Specialist

    1 week ago

    Austin, Minnesota, United States Mayo Foundation for Medical Education and Research Full time

    Why Mayo ClinicMayo Clinic is recognized as a leader in numerous specialties, as reported by U.S. News & World Report. Our commitment to prioritizing patient needs extends to our employees, as we offer competitive compensation and comprehensive benefits to support you and your family both now and in the future. With abundant opportunities for continuing...

  • Orthopedic Surgery Specialist

    2 weeks ago

    Austin, Minnesota, United States Mayo Foundation for Medical Education and Research Full time

    Why Mayo ClinicMayo Clinic is recognized as a leader in various specialties, as reported by U.S. News & World Report. Our commitment to prioritizing patient needs extends to our employees, offering competitive compensation and comprehensive benefits to support you and your family both now and in the future. With abundant opportunities for continuing...

  • Clinical Specimen Collection Specialist

    2 weeks ago

    Austin, Minnesota, United States Mayo Clinic Full time

    Why Choose Mayo ClinicMayo Clinic is recognized as a leader in numerous specialties, as highlighted by U.S. News & World Report. Our commitment extends beyond patient care; we prioritize our employees by offering competitive salaries and comprehensive benefits that support you and your family both now and in the future. With abundant opportunities for...

  • Phlebotomist Specialist

    5 days ago

    Austin, Minnesota, United States Mayo Clinic Full time

    About Mayo ClinicMayo Clinic is a world-renowned healthcare organization that consistently ranks among the top healthcare providers globally. Our commitment to delivering exceptional patient care, innovative medical research, and comprehensive education has earned us a reputation as a leader in the healthcare industry.Job SummaryWe are seeking a skilled...

  • Client Site Onsite Coordinator

    1 week ago

    Austin, Minnesota, United States Vestis Full time

    Position Overview: As an Onsite Coordinator at Vestis, you will play a crucial role in fostering strong relationships with our clients. Your primary responsibilities will include ensuring the accuracy and integrity of all account and delivery information.Key Responsibilities:Establish and nurture relationships with customers to enhance service...