Client Services Eligibility Specialist

1 week ago

Austin, Minnesota, United States Mower County Full time
**Candidates must apply through the Minnesota Merit System**


Department: Health & Human Services
Rating: B23 $26.58~$30.72

Supervisor Title: Financial Assistance Supervisor
FLSA Status: Non-Exempt

Minimum Qualifications of Education and Experience:

High school diploma or G.E.D. with 2 years of experience in human services administration; or an equivalent related Associate's Degree; or a comparable combination of education and experience.

Required License(s):

Incumbents typically require:
  • Valid Driver's License or proof of equivalent mobility
Nature of Work:

This role is dedicated to assisting clients by identifying community services and resources while providing specialized information tailored to clients' needs. Responsibilities may encompass delivering information to participants; assessing eligibility for public assistance programs; managing and coordinating the collection and upkeep of relevant files; identifying challenges and proposing solutions.

Essential Work Functions (Illustrative only):

1

Conducts complex case support activities for an assigned caseload, from initiation to closure, which includes independently determining program eligibility; initiating court actions; reviewing case file information in accordance with program requirements and mandates related to individual cases; providing referrals to relevant agencies and community resources; and/or performing other related tasks. Completes funding for all foster care children.

2

Evaluates client eligibility for income maintenance programs, including all medical, cash, food, and emergency programs based on established program requirements & guidelines; conducting initial interviews and gathering pertinent information to assess client needs, status, and financial situation. Prioritizes and addresses a high volume of client inquiries through various formats and in person.

3

Monitors, maintains, and updates case files to reflect changes in case status.

4

Calculates over/under payments, establishes claims, and imposes sanctions when necessary. Identifies and initiates fraud referrals and investigations.

5

Performs other duties of a similar nature or level.

Level of Decisions:

Incumbents are generally accountable for the outcomes and performance of clearly defined objectives, applying standard operating policies and procedures, and may be responsible for providing work direction for staff.

Direction Received/Provided:

Incumbents apply procedures and standards to specific situations, working under general direction regarding how objectives and goals are achieved. They may guide and train temporary and/or regular employees; troubleshoot problems and issues based on relevant experience; and instruct others in work methods and procedures.

Knowledge, Skills, and Abilities Required:
  • Understanding of the fundamentals of human/social services and human behavior.
  • Exceptional time management skills.
  • Intermediate language, literacy, and writing skills.
  • Applicable appraisal methods, principles, and practices in the assigned area of responsibility;
  • Interviewing techniques.
  • Customer service principles.
  • Ability to remain composed and diffuse highly emotional or stressful situations.
  • Recordkeeping principles and practices.
  • Proficiency in computers and related software applications.
  • Application of relevant Federal, State, and local laws, rules, and regulations.
  • Providing customer service.
  • Communication and interpersonal skills sufficient for interaction with subordinates, coworkers, supervisors, and the general public to exchange or convey information and to give and receive work direction.
Persons with Disabilities:

The above is a general listing of job duties. Essential and non-essential functions may vary by individual position. Reasonable accommodations may be available for both essential and non-essential job duties.

Physical Demands and Work Environment:

In compliance with the Americans with Disabilities Act, the following represents the Physical and Environmental Demands: Work performed is primarily sedentary in nature, typically conducted within a government office environment. May occasionally lift 15-20 pounds. Frequent wrist and finger manipulation due to a high volume of filing, compiling, calculating, or computer work. Equipment used may include, but is not limited to, computers, calculators, telephones, cameras, and copiers/scanners/fax machines. Occasional out-of-town travel may occur. Work interruptions are frequent. There may be some pressure associated with project or activity deadlines. Additionally, the role may involve dealing with individuals who may be emotionally charged. Additional physical/mental requirements that occur may not be listed above but are inherent in performing the position's essential functions.

Disclaimer:

This description is intended to outline the types of tasks and levels of work difficulty being performed by individuals assigned to this classification. The list of responsibilities is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Access to Not Public Data:

A county employee in this position may encounter Not Public Data as defined by Minnesota or federal law in the course of job duties. Any access to Not Public Data should be strictly limited to accessing the data necessary to fulfill defined job duties. While accessing data, the employee should take reasonable measures to ensure that Not Public Data is not accessed by unauthorized individuals. Once the work reason for accessing the data is reasonably finished, the employee must properly store the Not Public Data according to the applicable provisions of Mower County employee policies and Minnesota or federal law. All employees are expected to become familiar with and comply with the requirements of the County's Data Practices and Data Security Policies, and a breach of these policies may lead to disciplinary action against the employee.

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