Client Success Specialist

2 weeks ago


New York, New York, United States Presidio Full time

Position: Customer Success Manager (Associate Service Delivery Manager)

Job Category: Operations Requisition Number: ASSOC005567

About Presidio:

At Presidio, we recognize that technology is crucial for success in an interconnected world. Our innovative solutions empower clients to unlock transformative possibilities for their businesses. While technology facilitates connections, it is the creativity and ingenuity of our people that truly drive effectiveness.

The Role: As an Associate Service Delivery Manager, you will play a vital role in enhancing our Managed Cloud Services practice. Your primary responsibility will be to cultivate and sustain relationships with Managed Cloud clients, addressing their technical requirements and identifying opportunities for growth.

Key Responsibilities:

  • Formulate and implement an operational support strategy that fosters client growth and success on the AWS platform.
  • Articulate transformational concepts to executive decision-makers, influencing their technology strategies.
  • Maintain a comprehensive understanding of Managed Cloud Services and their integration with Presidio's service offerings.
  • Exhibit exceptional customer focus and a proactive approach to problem-solving.
  • Conduct Quarterly Business Reviews to demonstrate the value of Managed Cloud Services consistently.
  • Oversee customer onboarding projects, ensuring adherence to Managed Services Best Practices.
  • Gather customer feedback and performance metrics to identify potential enhancements to services.
  • Ensure accurate and complete client records and documentation throughout the contract duration.
  • Develop tailored communication plans for each client, including meeting agendas, minutes, and task tracking.

Required Skills:

  • Bachelor's degree in computer science, business, or a related field, or equivalent military experience.
  • AWS Certified Cloud Practitioner.
  • Strong familiarity with project management methodologies and tools.
  • Excellent written and interpersonal communication skills.

Key Success Metrics:

  • Client satisfaction ratings.
  • Feedback from delivery leadership regarding client relationships.
  • Timeliness of Quarterly Business Reviews.
  • Percentage of successful contract renewals and upsells.

Presidio is dedicated to fostering a diverse and inclusive workplace, where every individual’s unique contributions are valued and celebrated.



  • New York, New York, United States RedTech Recruitment Full time

    Client Success SpecialistAn exciting opportunity has arisen for a Client Success Specialist to become part of a leading innovative software technology company. This role is perfect for individuals eager to develop their skills in a dynamic environment while receiving comprehensive training and opportunities for career advancement.Location: New York,...


  • New York, New York, United States RedTech Recruitment Full time

    Client Success SpecialistAn exciting opportunity has arisen for a Client Success Specialist to become part of a pioneering software technology firm. This organization is recognized for its innovative approach and is situated in a vibrant urban setting. The role offers comprehensive training, clear career advancement pathways, and the chance to work alongside...


  • New York, New York, United States RedTech Recruitment Full time

    Client Success SpecialistAn exciting opportunity has arisen for a Client Success Specialist to become part of a leading innovative software technology company. This role is perfect for individuals looking to develop their careers in a dynamic environment, where they will receive comprehensive training and guidance from industry experts.Location: Initially...


  • New York, New York, United States Smartly Job Board Full time

    Are you enthusiastic about leading the charge in the dynamic realm of social advertising? Do you take pride in fostering retention and growth among valued clients by understanding their business objectives and aiding them in achieving success?We are seeking a proactive Client Success Specialist to join our expanding Enterprise Customer Success team,...


  • New York, New York, United States Agility Talent Full time

    Company Overview:Agility Talent is a leading player in the Fintech sector, renowned for its innovative CRM solutions tailored for the Financial industry.About the Role:This position is an engaging and proactive role that necessitates collaboration across various departments to ensure an exceptional experience for our clients. The role is primarily...


  • New York, New York, United States Sky IT Group Full time

    Client Success Specialist - Sky IT GroupAbout Sky IT Group:Sky IT Group is the driving force behind SKYPAD, a premier B2B SaaS platform that enhances collaboration between some of the world's most esteemed brands and leading retailers globally. By harnessing automation and self-service reporting, SKYPAD delivers critical insights into product and...


  • New York, New York, United States visit Full time

    Join Our Team as a Client Success SpecialistWe are seeking a dedicated and driven Client Success Specialist to become a vital part of our remote workforce. In this role, you will manage a portfolio of clients, serving as their primary contact and advocate. Your responsibilities will include overseeing the onboarding process, nurturing client relationships,...


  • New York, New York, United States Whop Full time

    About Whop Whop is dedicated to establishing a transformative online ecosystem where connection, consumption, creation, and commerce converge seamlessly. Each month, individuals from around the globe engage with Whop to expand their knowledge, forge new relationships, and enhance their everyday experiences. In under three years, we have empowered tens of...


  • New York, New York, United States Schrödinger Full time

    We are looking for a Client Success Specialist to become a vital part of our team at a prominent organization committed to improving human health and quality of life through cutting-edge computational techniques.As an essential member of our Enterprise Informatics division, you will significantly contribute to the implementation of the groundbreaking...


  • New York, New York, United States PermitFlow Full time

    Position OverviewAbout PermitFlowPermitFlow is dedicated to enhancing and simplifying the construction permitting process within the expansive $1.6 trillion U.S. construction sector. Our innovative software solution accelerates the permitting timeline, facilitating the entire process from research and application preparation to submission and ongoing...


  • New York, New York, United States Pacvue Full time

    About Us: Pacvue stands at the forefront of eCommerce advertising, sales, and intelligence solutions. We empower some of the largest global brands to enhance their presence on platforms such as Amazon, Walmart, Instacart, and various other marketplaces. Our commitment is to assist sellers and agencies of all sizes in navigating the dynamic landscape of...


  • New York, New York, United States Eulerity Full time

    Eulerity is an innovative technology firm specializing in marketing automation solutions tailored for small enterprises and franchises. Our acclaimed proprietary software facilitates the design, implementation, and assessment of paid marketing initiatives across major digital platforms, including Google Search, Social Media (Facebook / Instagram), Display,...


  • New York, New York, United States Comcast Full time

    Comcast, a leader in media and technology, offers extensive advertising solutions for publishers, advertisers, and media buyers. Leveraging premium video content, advanced analytics, and cutting-edge technology, we facilitate seamless transactions across diverse platforms and sales channels. With a global presence, we operate in multiple countries, enabling...


  • New York, New York, United States Kastle Systems Full time

    Position Overview:The Client Success Specialist is essential in guaranteeing our clients' satisfaction by employing a consultative methodology throughout the entire client journey. This role requires proactive engagement with clients to identify their requirements, offering assistance, and promoting account growth and retention strategies.This individual...


  • New York, New York, United States Flowcode Full time

    Flowcode is at the forefront of bridging offline and online interactions, creating direct connections between brands and consumers. By integrating data-driven design with cutting-edge conversion technology, Flowcode facilitates contactless connections with remarkable speed, security, and simplicity. As a privacy-compliant and ultra-fast scanning solution,...


  • New York, New York, United States Scion Staffing Full time

    Position OverviewSalary: $98,000 to $134,000About Scion Staffing:Scion Staffing is transforming the recruitment industry with an innovative platform that allows hiring teams to discover, interview, and onboard top talent for various roles without the need for traditional recruitment agencies.This posting invites job seekers to establish a profile on Scion...


  • New York, New York, United States Agility Talent Full time

    Agility Talent is a pioneering global SaaS analytics startup focused on enhancing revenue streams for the hospitality sector through an innovative SaaS platform. We are experiencing significant growth and are in search of a Customer Success Manager to enhance our operations. This role provides substantial opportunities for advancement, the chance to leverage...


  • New York, New York, United States Agility Talent Full time

    Agility Talent is a pioneering global SaaS analytics startup tailored for the hospitality sector, dedicated to enhancing revenue for hotel groups through an innovative SaaS platform. The company is experiencing significant growth and is in search of a Customer Success Manager to support their expanding operations. This role presents substantial opportunities...


  • New York, New York, United States Scion Staffing Full time

    Position OverviewSalary: $98,000 to $134,000About Scion Staffing:Scion Staffing is at the forefront of transforming the recruitment industry, providing an innovative platform that allows hiring teams to efficiently search, interview, and onboard top talent for various roles, eliminating the need for traditional recruitment agencies.This posting invites job...


  • New York, New York, United States Scion Staffing Full time

    Position OverviewSalary: $98,000 to $134,000About Scion Staffing:Scion Staffing is transforming the recruitment industry with an innovative platform that empowers hiring teams to discover, interview, and onboard top talent for various roles, bypassing conventional recruitment methods.This posting invites job seekers to establish a profile on Scion Staffing,...