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Client Success Specialist

2 months ago

New York, New York, United States visit Full time

Join Our Team as a Client Success Specialist

We are seeking a dedicated and driven Client Success Specialist to become a vital part of our remote workforce. In this role, you will manage a portfolio of clients, serving as their primary contact and advocate. Your responsibilities will include overseeing the onboarding process, nurturing client relationships, and facilitating partnership renewals while monitoring key performance indicators for the Customer Success team.

What Drives Us

We believe in inclusivity and empowerment, encouraging each team member to innovate and develop processes that leverage technology for meaningful, lasting change. We thrive on tackling challenges head-on, aiming to provide solutions that create a positive impact for enterprises and their employees worldwide.

As a Member of Our Team, You Will:

  • Be part of a mission-driven organization from the ground up, collaborating with a team that values responsibility, ownership, and pride in our collective achievements.
  • Experience a blend of passion, purpose, and compensation, knowing that your contributions have a significant impact on individuals and communities globally.

About Us

We are an enterprise SaaS provider addressing the growing demand for socially responsible workplaces while adapting to the evolving landscape of hybrid work environments. Our proprietary content spans over 90 countries, equipping organizations with the necessary tools for purpose-driven employee and client engagement. Our clientele includes notable companies across various industries.

Key Responsibilities:

  • Formulate and execute strategic initiatives to manage and expand assigned accounts.
  • Renew contracts and mitigate the risk of client attrition.
  • Establish and maintain robust, trusting relationships at all organizational levels.
  • Identify client needs and articulate how our solutions can meet those needs.
  • Deliver exceptional customer service, ensuring client satisfaction while efficiently addressing any challenges.
  • Collaborate with internal teams to fulfill service expectations.
  • Assist the sales team by providing positive references, referrals, and potential cross-sell opportunities.
  • Maintain a comprehensive understanding of our market approach, service offerings, competitors, and the industries we serve.

Qualifications:

  • A minimum of 2 years of experience in Customer Success, Account Management, Sales, Partnerships, or a similar client-facing role.
  • Experience in a dynamic startup environment, particularly within the enterprise SaaS sector.
  • Proven ability to convey value through customer narratives, data, and unique insights.
  • Strong organizational capabilities with a knack for creating order in uncertain situations.
  • Detail-oriented while remaining focused on overarching objectives.
  • Quick learner with the ability to adapt to various processes and systems.
  • Excellent communication skills, both written and verbal, along with strong interpersonal abilities.
  • A collaborative team player who can build relationships and communicate effectively across departments.
  • Proficient in using sales management and internal communication tools.
  • A genuine commitment to meeting client needs.
  • A passion for our mission and a desire to leverage technology for positive change.

Our Commitment to You:

  • Comprehensive health, dental, and vision benefits.
  • Flexible paid time off, including holidays and personal days.
  • Unlimited Social Impact Time Off (SITO).
  • Competitive salary structure.
  • Engagement in mission-aligned company events and volunteer opportunities.
  • A vibrant and inclusive startup culture.
  • Opportunities for accelerated career and personal development.
  • Participation in our Culture Club and additional initiatives.

Salary Range: $55,000 to $65,000, dependent on experience and qualifications. Additional benefits may include performance-based incentives, equity options, and comprehensive healthcare coverage.