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Client Success Specialist

2 months ago

New York, New York, United States Eulerity Full time

Eulerity is an innovative technology firm specializing in marketing automation solutions tailored for small enterprises and franchises.

Our acclaimed proprietary software facilitates the design, implementation, and assessment of paid marketing initiatives across major digital platforms, including Google Search, Social Media (Facebook / Instagram), Display, and Video. We are in search of a detail-oriented and effective Client Success Specialist to assist our expanding clientele.

Key Responsibilities:

  • Guide users on digital marketing best practices and demonstrate how our platform can assist them in reaching their business objectives.
  • Serve as the primary contact for business owners from diverse brands utilizing our technology for their marketing efforts.
  • Support clients in developing marketing strategies and evaluate performance across various channels, including but not limited to Google Adwords (Search), Facebook and Instagram (Social Media), Google Display Network, YouTube, etc.
  • Conduct onboarding sessions to instruct new users on activating campaigns and navigating the Eulerity platform.
  • Comprehend client goals and KPIs, ensuring successful utilization of the Eulerity platform.
  • Engage with clients via emails and calls to offer support and marketing expertise.
  • Collaborate closely with Technical Account Managers to monitor media placements, ensuring full delivery, proactively analyze campaign metrics, and optimize accordingly.
Qualifications:
  • 1-2 years of relevant experience in Account Management, preferably within a technology firm.
  • A quick learner with the ability to juggle multiple priorities and projects.
  • Exceptional communication skills, capable of educating and training clients and users.
  • Highly organized with a strong attention to detail.
  • Robust analytical and creative abilities.
  • Innovative thinker with a problem-solving and consultative approach.
  • High energy and a collaborative mindset are essential.
  • Proficiency in Excel, PowerPoint, and Word is required.
  • Excellent interpersonal and communication skills in English.
Benefits:
  • Comprehensive benefits package including medical, dental, and vision coverage.
  • Summer Fridays.
  • Unlimited Paid Time Off (PTO).
  • Commuter benefits.
  • 401(k) plan with company matching.
  • Hybrid work model (2-3 days in the office per week).
  • In-office lunches and unlimited snacks.
Compensation:

Our salary ranges are designed to be competitive within our industry and company size, and are part of a comprehensive compensation package that includes benefits, perks, and additional opportunities at Eulerity. The anticipated salary range for this position is $60,000 - $70,000, based on experience.