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Client Success Specialist

2 months ago

New York, New York, United States Scion Staffing Full time
Position Overview

Salary: $98,000 to $134,000

About Scion Staffing:

Scion Staffing is transforming the recruitment industry with an innovative platform that empowers hiring teams to discover, interview, and onboard top talent for various roles, bypassing conventional recruitment methods.

This posting invites job seekers to establish a profile on Scion Staffing, offering a modern approach to job searching. Create your profile to be considered for opportunities on our platform.

Worksite: Remote, Hybrid, or In-person

Schedule: Full-time and Part-time options

Role Responsibilities

Elevate your career with Scion Staffing as a Customer Success Manager, where your interpersonal skills, client management acumen, and customer relationship expertise are not just appreciated – they are essential. We are looking for individuals who excel in managing client relationships, enhancing customer engagement and satisfaction, and delivering strategic support.

  • Proactive Client Engagement: Initiate regular communication with clients to understand their needs, address concerns, and ensure satisfaction, fostering robust relationships.
  • Account Management: Act as the primary contact for assigned clients, overseeing their accounts, monitoring usage, and identifying upselling or cross-selling opportunities.
  • Onboarding and Training: Assist clients through the onboarding journey, providing training on platform features and best practices to maximize value.
  • Issue Resolution: Respond promptly to client inquiries and troubleshoot issues, collaborating with internal teams to resolve challenges and maintain satisfaction.
  • Renewal Management: Monitor contract renewal timelines, engaging with clients to secure renewals and negotiate terms, ensuring long-term partnerships.
  • Performance Analysis: Analyze client usage data and feedback to assess performance, identify trends, and generate insights for service improvement.
  • Client Advocacy: Represent client needs and feedback within the organization, influencing product development to better align with client requirements.
  • Continuous Improvement: Seek opportunities to enhance client success processes and strategies, implementing improvements to drive satisfaction and loyalty.
  • Cross-functional Collaboration: Work alongside sales, marketing, product, and support teams to ensure a cohesive client experience across all interactions.
  • Performance Metrics Tracking: Monitor and report on key performance indicators (KPIs) related to client success, such as retention rates and satisfaction scores, to measure effectiveness and inform decisions.
Qualifications
  • Customer-Centric Mindset: Prioritize client satisfaction and demonstrate a commitment to understanding and meeting client needs.
  • Relationship Building: Ability to cultivate and maintain strong relationships with clients, fostering trust through effective communication.
  • Problem-Solving Skills: Proficient in identifying issues, analyzing root causes, and implementing solutions to enhance client experiences.
  • Strategic Thinking: Capable of anticipating client needs and developing proactive plans to drive success.
  • Adaptability: Ability to quickly adjust to changing priorities and client requirements in a dynamic environment.
  • Results-Oriented: Proven track record of achieving key performance indicators related to client satisfaction and retention.
  • Experience in Client Success: Previous experience in a client success or account management role is advantageous but not mandatory.
Benefits
  • Comprehensive Healthcare Benefits: Enjoy a robust healthcare package, including essential coverage and access to dental, vision, life insurance, and retirement plans.
  • Flexible Work Arrangements: Experience the freedom of working in an environment that suits you best, with options for remote, hybrid, or onsite positions.

Scion Staffing is an equal opportunity employer and service provider, committed to diversity and inclusion in the workplace.