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Client Success Specialist

2 months ago

New York, New York, United States Scion Staffing Full time
Position Overview

Salary: $98,000 to $134,000

About Scion Staffing:

Scion Staffing is transforming the recruitment industry with an innovative platform that allows hiring teams to discover, interview, and onboard top talent for various roles without the need for traditional recruitment agencies.

This posting invites job seekers to establish a profile on Scion Staffing - a modern approach to job searching. Create your profile to be considered for opportunities on our platform.

Worksite: Remote, Hybrid, or In-person

Schedule: Full-time and Part-time options available

Role Summary

Advance your career with Scion Staffing as a Customer Success Manager, where your interpersonal skills, client management expertise, and customer relationship abilities are not just appreciated – they are essential. We are on the lookout for individuals who excel in nurturing client relationships, enhancing customer engagement and satisfaction, and delivering strategic support.

Key Responsibilities
  • Proactive Client Engagement: Initiate regular communication with clients to comprehend their needs, address concerns, and ensure satisfaction, actively cultivating strong relationships.
  • Account Management: Act as the primary liaison for assigned clients, overseeing their accounts, tracking usage, and identifying opportunities for upselling or cross-selling.
  • Onboarding and Training: Assist clients through the onboarding journey, providing training on platform features and best practices to maximize their experience and value.
  • Issue Resolution: Quickly respond to client inquiries and troubleshoot issues, collaborating with internal teams to resolve technical or operational challenges to maintain client satisfaction.
  • Renewal Management: Monitor contract renewal timelines, proactively engaging with clients to secure renewals and negotiate terms, ensuring long-term partnerships and revenue retention.
  • Performance Analysis: Evaluate client usage data and feedback to assess performance, identify trends, and generate insights for enhancing service delivery and client success.
  • Client Advocacy: Represent client needs and feedback within the organization, influencing product development and enhancements to better align with client requirements and preferences.
  • Continuous Improvement: Constantly seek opportunities to refine client success processes and strategies, implementing enhancements to drive client satisfaction, retention, and loyalty.
  • Cross-functional Collaboration: Work alongside sales, marketing, product, and support teams to align strategies and ensure a seamless client experience across all interactions.
  • Performance Metrics Tracking: Monitor and report on key performance indicators (KPIs) related to client success, such as retention rates, client satisfaction scores, and lifetime value, to measure success and inform strategic decision-making.
Qualifications
  • Client-Focused Mindset: Prioritize client satisfaction and demonstrate a strong commitment to understanding and meeting client needs.
  • Relationship Building: Ability to cultivate and maintain strong relationships with clients, fostering trust and loyalty through effective communication and interpersonal skills.
  • Problem-Solving Skills: Skilled in identifying issues, analyzing root causes, and implementing effective solutions to resolve client challenges and enhance their experience.
  • Strategic Thinking: Capable of thinking strategically to anticipate client needs, identify opportunities for improvement, and develop proactive plans to drive client success.
  • Adaptability: Ability to quickly adjust to changing priorities, client requirements, and organizational dynamics in a fast-paced environment.
  • Results-Driven: Proven track record of achieving and exceeding key performance indicators (KPIs) related to client satisfaction, retention, and revenue growth.
  • Client Success Experience: Previous experience in a client success, account management, or related role is advantageous but not mandatory.
Benefits
  • Comprehensive Healthcare Benefits: Enjoy a robust healthcare package, including Minimum Essential Coverage (MEC) and Most Valuable Plan (MVP) health plans, along with access to dental, vision, life insurance, Accidental Death & Dismemberment (AD&D) coverage, and 401(k) options.
  • Flexible Work Arrangements: Benefit from the flexibility of working in an environment that suits you best, with options for remote, hybrid, or onsite positions. Tailor your career path with either part-time or full-time engagements.

To Apply:

We encourage you to create your candidate profile on Scion Staffing to position yourself as a strong candidate for future opportunities that align with your career aspirations.

Scion Staffing is an equal opportunity employer and service provider, committed to diversity, equity, and inclusion in our hiring practices.