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Client Success Specialist

2 months ago


New York, New York, United States RedTech Recruitment Full time

Client Success Specialist

An exciting opportunity has arisen for a Client Success Specialist to become part of a leading innovative software technology company. This role is perfect for individuals looking to develop their careers in a dynamic environment, where they will receive comprehensive training and guidance from industry experts.

Location: Initially full-time in the office, with potential for hybrid work arrangements after a specified period.

Compensation: Competitive salary along with healthcare benefits and retirement plans.

Qualifications for Client Success Specialist:

  • A bachelor’s degree with a minimum GPA of 3.4 from a recognized institution in a STEM or Law-related field.
  • Strong academic performance throughout educational history.
  • Exceptional interpersonal skills with a talent for establishing rapport with clients.
  • Prior experience in roles focused on customer satisfaction, including internships or summer positions for recent graduates.
  • A proactive self-starter with a knack for problem-solving and a commitment to transforming customer challenges into positive outcomes.
  • Ability to work independently as well as collaboratively within a team.
  • Outstanding communication skills, both verbal and written, in English.

Key Responsibilities:

  • Serve as the primary contact for clients, ensuring a superior customer experience by coordinating with sales and technical teams.
  • Facilitate smooth transitions between pre-sales and post-sales processes.
  • Assist clients in maximizing the value of the software product, nurturing customer engagement and relationships.
  • Address client inquiries and resolve issues promptly to enhance user adoption.
  • Act as an advocate for clients, providing valuable feedback to internal teams to improve service delivery.
  • Enhance customer retention through effective user engagement strategies.

What We Offer:

  • Opportunity to work with a top-tier software organization known for its successful graduate recruitment and training programs.
  • Pathway to advance into leadership roles, managing teams across various locations.
  • Attractive salary and benefits package.

Application Process:

Interested candidates are encouraged to submit their updated CV through the appropriate channels.

RedTech Recruitment Ltd is dedicated to fostering an inclusive and accessible recruitment process. We value diversity and do not discriminate based on any personal characteristics.