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Client Success Specialist

2 months ago

New York, New York, United States Whop Full time
About Whop

Whop is dedicated to establishing a transformative online ecosystem where connection, consumption, creation, and commerce converge seamlessly. Each month, individuals from around the globe engage with Whop to expand their knowledge, forge new relationships, and enhance their everyday experiences.

In under three years, we have empowered tens of thousands of creators to generate nearly $400M through the sale of diverse digital offerings. Our robust application infrastructure enables anyone to craft a digital experience, while our marketplace provides creators with an elegant storefront capable of processing payments, delivering digital products effortlessly, and attracting new clientele.

We envision a future where everyone can thrive as an internet entrepreneur. Join us in realizing this vision.
About the Role

Title: Client Success Specialist

Salary: $100,000 + $120,000 OTE + Competitive Equity Package

Enjoy unlimited PTO, along with Health, Vision, and Dental coverage.

As part of our team, you will engage in a dynamic work environment.

Benefit from daily lunch credits and access to a state-of-the-art gym.
What Does the Role Entail?

As the inaugural Client Success Specialist at Whop, you will play a crucial role in retaining our top creators while ensuring they receive an exceptional experience. You will act as the internal advocate for your creators, collaborating with Account Management, Product, Marketing, and other teams to leverage the valuable insights you gather daily.

Your responsibilities will include managing 150 accounts, maintaining regular communication to guarantee that creators enjoy the best possible experience. Your performance will be evaluated based on creator retention rates and Net Promoter Score (NPS) from your creators. Achieving success in this role means attaining a 100% creator retention rate and an NPS score of 9.5 or higher.

Your First 90 Days Will Include:
  • Within the first month, you will familiarize yourself with Whop's offerings, meet your assigned creators, and begin the retention process.
  • By the end of the second month, you will have mastered our product and provided valuable feedback to our product team.
  • After 90 days, you will have established meaningful relationships with your creators.
Who You Are:
  • A high achiever with experience in a client-facing capacity.
  • You are passionate about Whop's mission and dedicated to helping creators achieve sustainable income on our platform.
  • You are resourceful and willing to go the extra mile to accomplish your goals.
  • You thrive in a hands-on role and are eager to tackle challenges.
  • You possess high emotional intelligence and remain composed under pressure.
Qualifications:
  • Minimum of 2 years of experience in a client-facing role, such as Client Success Manager or Account Manager.
  • Experience in the Creator Economy is essential.
  • Proven ability to work collaboratively across functions, particularly with product teams.
Preferred Qualifications:
  • Bachelor's degree from an accredited institution.
  • Experience running your own business in this sector or purchasing products from Whop creators.
  • Familiarity with two-sided platforms and marketplace dynamics.
We look forward to your interest in joining our team.

At Whop, we seek individuals who are resourceful, passionate, and enthusiastic. We encourage you to apply even if your experience does not perfectly align with the job description. We welcome those who are dedicated to their craft and eager to contribute to building a world-class product that empowers everyone to become an internet entrepreneur.

Find out more about us here.