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Client Success Specialist

2 months ago

New York, New York, United States Pacvue Full time
About Us:

Pacvue stands at the forefront of eCommerce advertising, sales, and intelligence solutions. We empower some of the largest global brands to enhance their presence on platforms such as Amazon, Walmart, Instacart, and various other marketplaces. Our commitment is to assist sellers and agencies of all sizes in navigating the dynamic landscape of online retail. Our mission is to enable teams to thrive in the evolving eCommerce environment by developing innovative technology, addressing complex challenges alongside our clients, and fostering a culture of collaboration and creativity every day.

Why Join Pacvue?
  • Innovative Environment - Be part of a transformative journey as Pacvue reshapes how brands and sellers achieve success online through advanced machine learning, artificial intelligence, and data-driven insights.
  • Dynamic Team Culture - Join a vibrant and enthusiastic team united by a common goal of success for our clients and partners.
  • Professional Development - Learn from industry leaders who are dedicated to your growth, offering mentorship, best practices, and thought leadership.
  • Rapid Growth Opportunities - The eCommerce sector has seen remarkable growth, and Pacvue has outpaced many high-tech firms in this space.
Role Overview:

The Client Success Specialist will cultivate strong relationships with a designated portfolio of Pacvue clients. Acting as the primary liaison with internal teams, you will serve as the main point of contact for clients, addressing and resolving their concerns while leveraging the support of our dedicated Customer Success, Account Management, Product, and Engineering teams. The ideal candidate will demonstrate exceptional client management skills to achieve successful outcomes in a fast-paced environment. As our department expands and new initiatives are introduced, you will play a crucial role in developing, maintaining, and enhancing internal processes and workflows.

Key Responsibilities:
  • Ensure client success by delivering high-quality technical support and service.
  • Drive account growth and expansion through the introduction of new products and market opportunities.
  • Provide tactical and strategic support for priority accounts while nurturing relationships with key agencies and brands.
  • Act as an escalation point for client issues, employing a client-centric approach to problem-solving.
  • Become a subject matter expert on the Pacvue platform and retail media, contributing to the development of training materials and marketing assets. Participate in webinars as needed.
  • Collaborate with the Pacvue Training and Education team to create content for product onboarding and user education.
  • Identify opportunities for process enhancements and implement action plans to improve existing workflows.
  • Educate users on the latest features of our SaaS platform.
  • Assist with pre-sales activities by demonstrating product functionalities and providing advertising optimization recommendations.
  • Address technical issues related to software functionality and updates.
  • Collaborate with the R&D team on feature design initiatives.
  • Generate product reports and replicate errors for documentation and communication with developers.
Qualifications:
  • 2-3 years of experience in digital/search advertising with relevant domain knowledge.
  • 1-2 years of experience with eCommerce advertising platforms such as Amazon, Walmart, Instacart, Criteo, or Kroger (experience with Amazon DSP and similar technologies is highly preferred).
  • Fluency in Spanish is a plus.
  • Experience in customer success, consulting services, or pre-sales roles.
  • Excellent interpersonal skills, a collaborative spirit, and a customer service-oriented mindset.
  • Ability to thrive in a fast-paced, ambiguous startup-like environment, adapting as necessary.
  • Capability to operate effectively in both tactical and strategic contexts.
  • Strong analytical skills are essential.
  • Proficient in Excel.
Benefits:
  • Unlimited Paid Time Off.
  • Paid Holidays and Floating Holidays.
  • Comprehensive Medical, Dental, Vision, FSA/HSA, Life Insurance, and Pet Insurance.
  • 401k with Employer Match.
  • Opportunity to take up to 2 Days of Paid Time Off for volunteering with a 501c Organization.
  • Paid Parental Leave.
Pacvue is dedicated to fostering a diverse workforce. Qualified candidates will be considered without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.