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Customer Support Representative

2 months ago

Escondido, California, United States Best Buy Full time

Customer Support Representative at Best Buy

Job Overview

The Customer Support Representative plays a vital role in delivering exceptional service to our clients. This position is essential for ensuring efficient, friendly, and precise handling of all customer transactions. The primary duties include providing a remarkable customer experience and accurately managing customer interactions, which encompass new orders, returns, exchanges, and following the established sales process.

Key Responsibilities:

  1. Efficiently process transactions including new orders, returns, and exchanges.
  2. Adhere to the sales process to present customers with comprehensive solutions, including accessories and service contracts.
  3. Assist sales staff by following up with customers, coordinating deliveries, and verifying purchase orders.
  4. Handle incoming inquiries and prepare necessary shipping documentation.
  5. Conduct report reconciliations and manage daily financial entries.
  6. Maintain an organized Customer Support workspace to enhance productivity.
  7. Support inventory management processes, including receiving and shipping products.

Basic Qualifications:

  • High School Diploma or equivalent.
  • At least one year of experience in customer service or retail sales.

Preferred Qualifications:

  • Associate degree or higher in Business Management or a related discipline.