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IT Support Specialist

2 months ago

Bozeman, Montana, United States Red Knight Solutions, LLC Full time
Job Summary

We are seeking a highly skilled and motivated Field Specialist to join our Infrastructure Delivery team at Red Knight Solutions, LLC. As a Field Specialist, you will be responsible for providing hardware-focused, break fix services and solutions to our clients.

Key Responsibilities:

  • Perform basic and moderately complex troubleshooting and repair activities on various client products.
  • Communicate clearly in written and verbal form with clients and internal stakeholders.
  • Provide excellent customer service and ensure timely resolution of issues.
  • Accept and deliver all service calls assigned, and complete all administrative tasks associated with each call.
  • Responsible for control and return of assets and inventory.
  • May provide functional guidance to colleagues.

Requirements:

  • Typically requires technical school certification or equivalent and 1-2 years of relevant experience.
  • Ability to drive yourself to client locations.
  • Ability to lift and or move various computer equipment up to 50 lbs.
  • Valid driver's license.
  • Reliable transportation with valid registration and adequate insurance.
  • Must own a basic repair tool kit.

What We Offer:

  • $40 per call/$5 per call per diem.
  • Dell/Lenovo certification training at no cost to you.