Service Support Specialist
2 weeks ago
At Fisher's, our mission is to ensure our clients experience exceptional satisfaction through our technology solutions and services that enhance operational efficiency and effectiveness. We pride ourselves on creating a positive work environment and have been recognized as one of the "Best Places to Work in Idaho" for over fifteen years.
As a premier technology provider across Idaho, Montana, Utah, and Washington, we empower businesses to achieve peak performance. Our services encompass IT management (including servers, cloud solutions, network infrastructure, computers, mobile devices, applications, VoIP, and internet services), as well as the sale and maintenance of office equipment from renowned brands like Canon, Konica Minolta, HP, and OCE. We also specialize in optimizing business processes through electronic document management and related software solutions. Learn more about us at
Service Support Specialist
Fisher's is in search of a skilled individual to join our team as a Service Support Specialist. This role involves completing all assigned training programs and executing plans as directed by Service Management. The successful candidate will generate service revenue, deliver outstanding product support, and ensure timely and accurate communication between clients and the Service Department.
Key Responsibilities:
- Deliver exceptional product and service support to Fisher's Technology clients, as reflected in your First Call Efficiency metrics.
- Provide valuable support to the sales department, ensuring effective communication and participation in the Tip Lead program.
- Drive service revenue through billable parts and labor opportunities.
- Utilize repair parts efficiently, as indicated by average parts consumption per service call.
- Maintain a low or no inventory variance for vehicle parts stock at all times.
- Ensure all Fisher's Technology property assigned to you is kept in excellent condition, as verified by the Field Service Supervisor during periodic evaluations.
- Complete all required paperwork and data entry accurately and promptly for e-Automate and Remote Tech systems.
- Exhibit a professional appearance and demeanor, aligning with Fisher's Technology Mission Statement, while encouraging customer feedback and survey participation.
- Assist with special projects as assigned by Service Management.
- Report any technical or customer-related issues directly to Service Management.
- Successfully complete all mandatory and optional training as outlined in Personal and Career Development objectives.
- Participate in special training sessions and meetings as directed by Management.
- Learn and adhere to all of Fisher's Technology policies and procedures.
- Clean Driving Record
- Completion of all required and/or voluntary training as outlined in Personal and Career Development objectives.
- Participation in special training sessions and meetings as assigned by Management.
- Understanding and adherence to all of Fisher's policies and procedures.
- Medical, Dental, & Vision Insurance
- Life Insurance
- Additional Voluntary Life Insurance
- Paid Time Off
- Paid Holidays & Extra Floating Holiday
- 401(k) & 401(k) Matching
- Employee Assistance Program
- Flexible Spending Account
- Health Savings Account
- Short & Long Term Disability Insurance
- Accident & Critical Illness Insurance
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