Business Operations Manager
3 weeks ago
Job Summary: We are seeking a highly skilled and experienced General Manager to join our leadership team at Eagle Point Solutions. As a key member of our team, you will be responsible for guiding the direction and success of our business, leading our city team, and driving operational results.
Key Responsibilities:
- Provide leadership, coaching, and guidance to all city team members, upholding our core values of accountability, integrity, and innovation.
- Maintain a positive and productive work environment, ensuring our team members feel valued and supported.
- Develop and implement strategies to improve business operations, processes, and growth, ensuring we remain a Great Place to Work.
- Build and maintain strong relationships with customers, including Superintendents, Warranty, Construction Managers, Design, and Purchasing teams.
- Evaluate and recommend improvements to existing business operations, products, and processes.
- Manage daily operations of the assigned city, ensuring customer satisfaction and delivering timely and quality installations.
- Recruit, onboard, and maintain team members and installation crews, providing training and development opportunities.
- Verify and track installations and repairs, performing job site inspections for quality assurance.
- Lead and attend city lunches and team outings, promoting a positive and inclusive company culture.
- Evaluate team members' performance, conduct quarterly performance reviews, and set goals.
- Evaluate and track contractor performance on installations and repairs.
- Approve purchase orders, customer and vendor quotes, and ensure company policies and processes are followed and enforced.
Requirements:
- Experience leading and coaching team members, with a strong track record of success.
- Excellent written and verbal communication skills, with the ability to build strong relationships with customers and team members.
- High attention to detail, with a focus on quality and customer satisfaction.
- Strong team player, with a positive attitude and strong work ethic.
- Experience with construction job site conditions and safety requirements, with a focus on ensuring a safe and healthy work environment.
- Proficiency in Microsoft Word, Excel, and Outlook, with the ability to learn new software and systems quickly.
- Willingness to learn and adapt to new situations, with a focus on continuous improvement and growth.
How to Apply: If you are a motivated and experienced leader looking for a new challenge, please submit your resume and a cover letter in PDF format to apply@eaglepointsolutions.com. In the body of your email, include the word "Proactive" and where you saw this job posting. To receive top priority, please also hand-write in 150 words or less why you think you are a good fit for this position. Scan the note into a PDF document and include with the email above. Please visit the following link to complete a personality survey, https://www.eaglepointsolutions.com/personality-survey.
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